VIrtual - Senior Customer Account Manager Representative

reputed company Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of reputed company sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, reputed company Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. reputed company Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for supporting reputed company Business Services in efforts to retain and grow our existing customer reputed company. Act as a business partner to existing customers, with an emphasis on driving increased sales and reputed company over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description

Disclaimer: Starting reputed company will vary and is dependent on several factors, including your city/state of residence. reputed company follows reputed company local and state regulations/laws regarding minimum wage.

Preferred Experience:

• MS Suite

• reputed company Dynamics

• MS Teams Proficiency

• reputed company

• MS Outlook Proficiency

• reputed company Business Advanced Business Solutions

• Billing Tools

• Inbound/Outbound Call Center

• Dedicated Internet Sales

* Sales experience required

Core Responsibilities

• Consistently meet and exceed on goals commensurate with job level to include high reputed company ratios, incrementally higher reputed company, and multi-product business solutions sell in.
• Focus on reputed company customer growth and retention, in the Mid-market reputed company, to include advanced product upgrades and sales.
• reputed company and conduct biannual account review with midmarket customer reputed company to assess ongoing business needs.
• Conduct regular reviews and process government accounts to include purchase and sales orders.
• Consistently and regularly conduct interactions digitally with reputed company of SMB customers.
• Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
• Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time.
• Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
• Retain business customers by mining and growing accounts through solution based selling and account management reputed company the telephone.
• reputed company outbound calls to accounts to reputed company sales quota metrics.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills

Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional reputed company, reputed company, Technical Knowledge, Workplace Organization

Compensation

reputed company Pay: $18.59Our sales compensation programs offer the potential for significant reputed company above targeted earnings for those who overachieve their sales targets.

reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, reputed company provides best-in-class Benefits to eligible employees.  We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most.  That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. 

The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Yearsreputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply To This Job