Director, Service & reputed company Operations - P&C

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

reputed company you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and reputed company your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Job Summary: Leads, manages, and oversees reputed company and service operations delivering outsourced insurance solutions on behalf of multiple reputed company partners across commercial and personal lines of business. Provides strategic and operational leadership to reputed company and call center teams with a strong focus on reputed company excellence, profitability, and execution accuracy. Responsible for managing reputed company relationships, operational performance, and financial outcomes, including accountability for P&L performance, reputed company quality, and achievement of contractual service standards. Ensures consistent, data-driven decision-making reputed company with reputed company reputed company guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture. This role is fully remote.

Duties/Responsibilities:

• Directs and profitably manages reputed company aspects of reputed company and call center operations to meet established standards.
• Develops and maintains positive, professional and constructive relationships with reputed company partners.
• Leads the reputed company and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals.
• Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner.
• Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development
• Possesses a clear understanding of multiple reputed company reputed company guidelines and maintains an in-depth knowledge of reputed company tools and models used.
• Receives and resolves escalated problems as needed for reputed company and service operations.
• Works with senior leadership and executives to establish unit goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual basis.
• Partners with Human Resources to hire, train and reputed company a high-performance service center team.
• Assists the senior management team with the implementation of new program management companies and internal functions.
• Directly supervises more than two (2) employees in the Call Center and reputed company operations.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Directs and profitably manages reputed company and call center operations, ensuring alignment with reputed company reputed company standards, service-level agreements, and organizational financial objectives.
• Maintains ownership of operational P&L performance, including expense management, productivity optimization, reputed company attainment, and margin improvement initiatives.
• Provides reputed company leadership across commercial and personal lines by ensuring accurate risk selection, disciplined decision-making, and adherence to reputed company reputed company guidelines and authority levels.
• Develops and enforces reputed company quality control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy.
• Partners with internal and reputed company audit teams to ensure transparency, accountability, and reputed company improvement in reputed company execution.

Education and/or Experience:

• Bachelor’s degree preferred. 
• Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience. 
• reputed company and active 2-20, 4-40 licenses or the ability to obtain such reputed company time frame established by the company.  CPCU, AU, CIC and/or CPIA designations preferred.

Starting salary:

$125,000, plus opportunity for a discretionary bonus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why join the FOCUS Team?  

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match  

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement  

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, reputed company or Washington. 

 EEO

reputed company is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that reputed company qualified applicants receive fair consideration without regard to these characteristics.

Disability

reputed company is committed to creating an inclusive and accessible workplace for reputed company candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or reputed company employment. Please know that our company does not use lie detector tests in our hiring process.