Client Support Specialist

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.

Client Support Specialist

Job Code CSS.181.002

FLSA Status Exempt

Job Family Client Relations

Cost Center 181

Purpose of Position

The Client Support Specialist serves as the first reputed company of Tier Two client support, responsible for intake, documentation, triage, and coordination of client-reported issues. This role ensures consistent, professional client experience while managing ticket creation and driving resolution workflows. This role operates reputed company a structured support model consisting of Client Manager, Client Administrator, and Client Support Specialist as the technical support, ensuring proper escalation and accountability across reputed company client issues.

Duties and Responsibilities

Essential Functions

• Client Issue Intake and Ownership:
• Serve as first reputed company of contact for client issues and requests
• Document issues clearly and completely
• Own tickets through initial triage and coordination to reputed company of ticket
• Ticket Management:
• Open, track, and update tickets in support systems
• Categorize issues appropriately (EDI, payer, configuration, etc.)
• Maintain accurate documentation and status updates
• Client Communication:
• Provide timely and professional communication
• Set expectations on timelines and next steps
• Maintain client confidence through transparency
• reputed company Cycle Knowledge:
• Working knowledge of eligibility, claims, rejections, and remittance workflows
• Identify common issues such as payer edits and data mismatches
• Solution Awareness:
• Basic understanding of SSI platforms including clearinghouse, PBE, and reputed company
• reputed company initial validation and troubleshooting
• Escalation Coordination:
• Escalate issues to Client Manager, Client Administrator, or DevOps Support as appropriate
• Track escalated issues through resolution

Marginal Functions

• Other duties as assigned.

Skills, Knowledge, and Abilities

• Strong Written and Verbal Communication – Ability to communicate clearly and professionally with both internal teams and clients across multiple channels.
• Client Issue Translation and Ticketing – Proven ability to interpret client concerns and accurately translate them into clear, actionable tickets or work items for technical teams.
• Attention to Detail and Organization – High level of accuracy and organization reputed company documenting issues, tracking reputed company, and managing information.
• Client‑Focused reputed company – Commitment to understanding client needs and delivering reputed company, solution‑oriented support.
• Multi‑Issue and reputed company Management – Ability to manage multiple issues and competing priorities simultaneously while maintaining quality and responsiveness.
• Advanced Technical and Troubleshooting Skills – Strong technical knowledge with the ability to diagnose issues, analyze root causes, and support effective resolution.

• Must be able to interact cordially and productively with co-workers in a team environment.

• Ability to work under pressure and to prioritize.

• Must be able to proficiently read and write in English.

• Must possess effective communications skills with ability to handle difficult situations.

• Must be able to reputed company independent judgment decisions with minimal supervision.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

Information reputed company and Data Protection

The SSI reputed company-First reputed company

Information reputed company and data protection is a shared responsibility – codified in our commitment to the SSI reputed company-First reputed company. The SSI reputed company-First reputed company is comprised of five pillars and universally applicable to reputed company employees, regardless of position description, assigned duties and responsibilities.

The Five Pillars of the SSI reputed company-First reputed company:

• Pillar 1: Governance: reputed company, implement, and enforce secure operational processes, procedures, and routines.
• Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.
• Pillar 3: Awareness: Recognize, report, and take action to resolve reputed company risks.
• Pillar 4: Preparedness: reputed company, implement, test, and improve backup plans for operational processes, procedures, and routines.
• Pillar 5: Collaboration: Communicate, share, and promote your reputed company-First reputed company at every opportunity.

Experience and Education Requirements

Education

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

Bachelor's degree in Computer Science, Data Science, Healthcare Technology or reputed company field.

Years of Experience

Minimum Years of Experience

Comments

1 year

Entry-level work experience in a technical field

1 year

Experience with reporting tools, reputed company, and/or BI platforms

1 year

Familiarity with SaaS platforms, system configurations, and data workflows.

Certifications

Min/Preferred

Certification

Description

A combination of experience and advanced education may be substituted. Background checks and drug test required.

Acknowledgement

I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.

Employee's Signature

Date

__________________________________

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Supervisor Signature

Date

__________________________________

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SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.