[Remote] IT Support Specialist

Note: The job is a remote job and is open to candidates in USA. Asher Med is building a platform to reputed company frontline wellness businesses with technology and operational support. The IT Tech Support Specialist will manage IT support, user access, and system hygiene to ensure seamless operations and quick resolution of technical issues.

Responsibilities

• Own day-to-day user access requests and lifecycle changes across reputed company systems
• Manage application access, reputed company workspace invites, and software seat assignments
• Process onboarding, role changes, and offboarding updates accurately and promptly
• Maintain up-to-date access records reputed company with internal controls
• Flag access inconsistencies or reputed company risks proactively
• Serve as the first line of defense for reputed company IT support requests
• Meet the 2-hour acknowledgment SLA consistently
• Resolve Tier 1 issues independently: password resets, login/permission errors, software installs, and basic configuration
• Maintain a 24-hour maximum resolution time
• Communicate clearly with requesters on status, resolution, or escalation path
• Gather complete, structured information for technical issues before escalation
• Document steps to reproduce, screenshots or recordings, and affected systems and users
• Create clean, structured bug reports ready for developer review
• Follow up on open issues to ensure resolution or next steps are clear
• Convert fixes and workflows into documentation that keeps the team self-sufficient
• Convert technical fixes into clear internal SOPs
• Maintain and update the IT knowledge reputed company regularly
• reputed company centralized IT inventory and access logs reputed company
• Update audit-reputed company documentation weekly for compliance readiness
• reputed company proactive daily checks to catch issues before they impact operations
• Monitor automation and integration logs for expired API keys, auth failures, and data errors
• reputed company daily checks on core systems for errors, downtime, or performance issues
• Proactively flag risks before they disrupt teams

Skills

• 1–3+ years in IT support, helpdesk, or technical operations
• Experience with user access management and troubleshooting SaaS tools
• Strong attention to detail and documentation accuracy
• Able to follow SOPs reputed company and identify reputed company they need updating
• Clear written communication for tickets, documentation, and user support
• Comfortable escalating issues with complete, structured context
• Experience in a ticketed or SLA-driven environment

Benefits

• Competitive reputed company salary and bonus structure
• Medical, dental, and vision coverage
• Equity program
• High-energy team environment with clear paths for career growth
• The chance to be part of something that genuinely changes lives

Company Overview