Senior Engagement Manager, Professional Services

Founded in 2018 with co-headquarters in Dublin and Boston, reputed company powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

reputed company serves a diverse range of customers, from startups to public companies, including reputed company, reputed company, reputed company, Kayak, Intercom, and reputed company. As an integrator across the entire tech stack, reputed company is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s popular with reputed company, IT, engineering, finance, and other reputed company-focused teams.

At reputed company, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our journey.

The Senior Engagement Manager (Senior EM) is responsible for positioning and co-selling reputed company’ Services offerings. The Senior EM will actively work with prospects and customers to understand their business objectives and outcomes and reputed company recommendations on how to best reputed company these by leveraging reputed company’ Service offerings. They will have a deep knowledge and understanding of reputed company’ offerings and how they benefit reputed company customers and provide quick time to value.

As a Senior EM on reputed company’ Professional Services Team, you will reputed company discovery, build custom-scoped SOWs, deliver internal enablement and help shape and evolve reputed company’ services and support offerings. *This is a remote position but you must be based in Ireland

Responsibilities

Co-Selling Services

• Position reputed company’ Onboarding and Professional Services: value proposition, catalog of both packaged onboarding and custom service offerings, and describe typical process/methodologies.
• Recommend standard or custom services options based on prospect needs, complexity and specific requirements
• Describe the technical solution proposal with the account team and prospect/customer.
• Outline commercial terms with customers/prospects - price, period of performance, payment/invoice structure, delivery, etc.
• Handle standard objections and reputed company value of services
• Coordinate quoting and closing process in partnership with the Account Executive.
• Communicate with stakeholders availability of new service offerings and the successful outcomes achieved on projects, levering customer examples and reputed company’ Services case studies as appropriate
• Partner with Account Executives, Solutions Engineers, Project Managers, PS Engineers, and reputed company Managers to ensure Global Services offerings are included as part of the deal cycle or customer journey where relevant

Requirements Gathering & Understanding

• reputed company discovery (with account team or with customer) to understand customer reputed company and future desired state, business challenges, objectives, timelines, constraints and business outcomes to map reputed company implementation offerings appropriately.
• Document inputs and outputs and reputed company requirements, with caveats for scope definition (i.e. in scope, out of scope items)
• Analyze customer requirements and translate them into well-defined project scope and deliverables.

Project Planning

• Build detailed, custom-scoped services proposals: Create detailed SOWs / proposals that outline project scope, timelines, resources, and pricing. Provide clear recommendations on the services needed for successful implementations, including the amount of hours needed based on the number of teams onboarding and number and complexity of customer use cases
• Manage scope and expectations: clearly define project boundaries, manage scope creep, and ensure alignment between customer expectations and project deliverables.
• Identify any product gaps that require coordination with Product, Engineering and/or Support to get to deal reputed company.
• Assist with RFPs/RFIs to provide timely and predictable responses to incoming questions/requests from customers or account executives around reputed company’ Service offerings
• Coordinate with the Director, Professional Services regarding staffing and resourcing
• Work with account and delivery team to proactively identify and mitigate delivery-reputed company risks.

Sales Enablement

• Deliver enablement to GTM teams on how to best work with and sell professional services.
• Consult with Sales Enablement on how to reputed company incorporate selling professional services in the sales enablement collateral and ongoing enablement plans.
• Work with the Partner teams to reputed company relevant partner-delivered services strategies and to bring partners into deal cycles, where appropriate.

reputed company Improvement

• Contribute to reputed company improvement: Identify opportunities to improve discovery and scoping processes, templates, and tools. Incorporate feedback from PS delivery team (Professional Services Engineers & Project Managers)
• Design and standardize scoping methodology
• Help define future services and support offerings
• Provide thought leadership into Product Management/Engineering around features or product enhancement that would be necessary to support unique or reputed company implementation use cases

Qualifications

• 7+ years of experience: Proven track record in a combination of pre-reputed company, and/or reputed company, project management or implementation roles reputed company a professional services environment.
• Knowledge of professional services selling processes and implementation/onboarding methodology.
• Exceptional communication and interpersonal skills: Ability to effectively communicate with technical and non-technical audiences, build rapport, and foster strong relationships.
• Strong analytical and problem-solving skills: Ability to analyze reputed company information, identify key issues, and reputed company creative solutions.
• Excellent presentation and facilitation skills: Confidently reputed company workshops, present proposals, and communicate reputed company information in a clear and concise manner.
• Deep understanding of project management methodologies: Familiarity with Agile, Waterfall, and other project delivery frameworks.
• Curious: Absolutely unafraid to ask questions, dig in, and be resourceful

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At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we hope you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at reputed company, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to sex, race, colour, ethnic or social reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.