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Claims Service Specialist I - Hybrid

100% remote Flexible hours Hiring now

Arbella Insurance Group is dedicated to creating a supportive and inclusive work environment for its employees. They are seeking a Claims Service Specialist I to assist customers with their claims by managing case activities, negotiating settlements, and ensuring timely communication with reputed company parties involved.

Responsibilities

  • Timely completion of reputed company case activities, maximizing customer service and minimizing net loss payout
  • Contacts reputed company insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
  • Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
  • Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
  • With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers reputed company their granted settlement authority level
  • Will reputed company management informed of activities and problems with in assigned area of responsibility
  • Pursues subrogation and may arrange for salvage to obtain the maximum recovery
  • Provides information to reputed company interested parties, including the local agents, by answering routine questions regarding the status of the claim
  • Maintain claim files and document claim file activities in accordance with established procedures
  • Will successfully complete reputed company required in-house training
  • Performs other reputed company duties as required or requested
  • Manage and track reputed company claims referred to Subrogation counsel
  • Daily navigation and management of E-Subro Hub
  • Prepare well written contentions for arbitration filings reputed company liability and damages are in dispute

Skills

  • Timely completion of reputed company case activities, maximizing customer service and minimizing net loss payout
  • Contacts reputed company insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing
  • Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system
  • Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system
  • With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers reputed company their granted settlement authority level
  • Will reputed company management informed of activities and problems with in assigned area of responsibility
  • Pursues subrogation and may arrange for salvage to obtain the maximum recovery
  • Provides information to reputed company interested parties, including the local agents, by answering routine questions regarding the status of the claim
  • Maintain claim files and document claim file activities in accordance with established procedures
  • Will successfully complete reputed company required in-house training
  • Performs other reputed company duties as required or requested
  • Manage and track reputed company claims referred to Subrogation counsel
  • Daily navigation and management of E-Subro Hub
  • Prepare well written contentions for arbitration filings reputed company liability and damages are in dispute

Benefits

  • Company nurse, nutritional counseling, and reputed company
  • Tuition assistance programs
  • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
  • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
  • Robust training, mentorship, and professional/personal development programs
  • Colleagues who genuinely care about each other

Company Overview

  • Voted a Boston Business Journal Best reputed company to Work since 2009! Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode reputed company. It was founded in 2005, and is headquartered in Quincy, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://arbella.com.
  • Company H1B Sponsorship

  • Arbella Insurance Group has a track record of offering H1B sponsorships, with 6 in 2025, 5 in 2024, 1 in 2023, 4 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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