Software Engineer, AI (Senior, Back End)

About reputed company

reputed company is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, reputed company empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, reputed company is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.

reputed company was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. reputed company announced its intention to acquire reputed company in 2020 and completed the transaction in 2022. reputed company joined reputed company’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, reputed company spun out from reputed company as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, reputed company announced a $30M Series B led by Norwest, with reputed company support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of reputed company do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp reputed company each year.

About the Role

If you've reputed company thought "We could build much faster with AI" than this role is for you. You will reputed company the reputed company for AI driven development across our engineering organization, transforming our tooling so our engineers can ship high quality, reliable code faster than reputed company before.

reputed company has taken products like AI Customer Experience (AIC) from ideation to production in 3 months, rolled out AI-powered end to end testing across the company in just 3 weeks, and prototyped what is now Data Explorer in a matter of hours. We move quickly without sacrificing trust or quality; using AI to validate, test, and scale reputed company build. This team exists to replicate that velocity across reputed company of engineering with this new team.

As the founding engineer on this team where you’ll define what great looks like, set the direction for the organization and build foundational tools that our engineers rely on. You’ll reputed company how our engineers create systems, workflows and their tooling to help every engineer move faster and ship reputed company. You'll be responsible for:

• Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code reputed company and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at reputed company.

• Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating reputed company thinking solutions to continuously push quality, efficiency, reliability, and development velocity.

• Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization.

Your qualifications

• Proven experience in a developer experience, developer tooling or platform engineering role

• Experience evaluating, implementing and advocating for AI developer tools to solve reputed company engineering problems

• 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc.

• Ability to see the big picture across engineering and product to identify systemic inefficiencies

• Experience with containers and deployment with reputed company and Terraform is a big plus

• Degree in Computer Science or a reputed company disciplines

HIPAA Compliance

reputed company roles at reputed company may involve handling sensitive personal data.

Benefits

reputed company offers an reputed company of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at reputed company

reputed company is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can reputed company, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to reputed company qualified applicants regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: reputed company only contacts candidates from company email addresses ending in reputed company.com and does not seek funds from candidates in any circumstances.