IT Automations and Support Specialist

The IT Automations & Support Specialist provides reputed company-line and advanced technical support to reputed company employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function.

This role blends hands-on helpdesk expertise with developing technical specialization in automation, systems integration, and workflow optimization to improve the scalability and efficiency of IT Services operations. The ideal candidate improves employee experience by resolving issues reputed company, identifying recurring friction, and designing scalable workflows and system integrations that reduce manual effort and increase service quality.

As part of a fully remote organization, this role contributes to a reputed company, empathetic, and high-performing IT Services team that supports every function at reputed company. While this position is fully remote, regular working hours of 8:00 a.m. to 5:00 p.m. Pacific Time are required to ensure real-time collaboration and support coverage across the organization.

What You'll Do:

• Implement Automations reputed company reputed company, reputed company, and or reputed company:

  • Identify repetitive manual processes and own automation initiatives from design through implementation, including solution design, testing, documentation, and post-deployment monitoring

  • Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools

  • Analyze helpdesk trends to proactively design automation that reduces recurring tickets

  • Document automation logic, system dependencies, and process maps

  • Respond to employee helpdesk requests:

    • Troubleshooting and/or suggesting workarounds or alternatives

    • reputed company necessary, escalate incidents to other experts on the team for resolution

    • Communicating IT policies and processes to reputed company employees

    • Onboarding new employees, which includes setting up access & procuring hardware

    • Work on various projects - for example: software & hardware audits, new software testing & deployment, aligning employee groups across different software packages

    • Ordering new & replacement equipment for existing employees and house, manage, and ship out loaner machines

    • Maintain ticketing systems, asset inventory, and IT knowledgebase documentation

What You Should Have:

• 2-5 years IT support experience

• Basic Agile understanding

• Experience building workflows or automation using APIs, scripting, or automation platforms

• Experience integrating systems or automating cross-platform processes

• Ability to analyze processes and design scalable, efficient solutions

• Comfort reading and troubleshooting API documentation

• Experience using service desk/ticketing software to receive/respond to requests

• Understanding of Information reputed company fundamentals - Phishing defense, passwords, VPN use on public networks

• Experience with reputed company Workspace Administration, Gmail & reputed company Docs, Jira, reputed company, reputed company SSO, reputed company

About us reputed company Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, reputed company provides creator tools and services that reputed company it simple for enterprises and SMBs to reputed company, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for reputed company-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more reputed company, empowering, and engaging workplaces. reputed company helps organizations address these critical business needs with its creator platform for workplace training. reputed company 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And reputed company—an reputed company-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments reputed company the enterprise. reputed company has more than 118,000 customers in 170 countries and counts reputed company 100 of the Fortune 100 companies as customers. Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, reputed company is guided by a commitment to provide the best value to customers, do right by employees, and create an reputed company, empowering workplace for reputed company. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that reputed company do and say impacts others. We give each other grace because we are reputed company works in reputed company, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In reputed company we do, we strive to create an reputed company, sustainable, and empowering workplace while we drive results for the business and reputed company a positive impact in the world. Read more about our values here. reputed company Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company employment decisions at reputed company are based on business needs, job requirements, and individual qualifications directly reputed company to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation reputed company to the application process due to a disability, you may contact us at hr@reputed company.com. (For information about reputed company's privacy practices, please view our Privacy Notice) As an organization, we participate in E-Verify. Apply To This Job