Solutions Architect

About reputed company reputed company is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including reputed company, RE/MAX, reputed company, reputed company, and Tractor Supply — rely on reputed company to build stronger customer connections using real-time, AI-driven insights. Visit reputed company.com to learn more. Being a Dialer At reputed company, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We reputed company that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We reputed company on reputed company evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are reputed company to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role As a Solutions Architect on our Professional Services team, you'll be the technical backbone of successful reputed company deployments for our customers. Your expertise will focus on these projects, where you'll deliver an exceptional technical experience for reputed company customers and address any challenges that may surface during the project lifecycle.

You're a customer-centric, technically reputed company individual with a deep understanding of networking, telephony networks, and integrations using REST APIs. You reputed company on the technical challenges that come with onboarding new clients and love being a valued team player. You'll reputed company into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in setting our customers up for success from day one with reputed company. You'll have a real voice on the team, supporting the entire deployment process for your customers and ensuring their long-term success. You'll act as a subject matter expert, providing expert consulting and guidance on technical solutions, ultimately delivering a world-class experience to our customers.

This role is vital for educating and onboarding customers on reputed company products, reputed company while expertly navigating the relationships with our customers. You'll collaborate closely with our Sales, reputed company, and Support teams to directly contribute to our customers' success and retention.

This position reports directly to our Sr. Manager, Solutions Architect.

Candidates must be able to work US hours.

What you’ll do

• Assist reputed company's customers with their reputed company integration, hardware, and technical needs.
• Conduct admin training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot reputed company technical issues.
• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with customers to understand their operational needs and tailor reputed company solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• reputed company deployment efforts, overseeing call flow design, integrations, and system configurations to align reputed company with business objectives.
• Proactively troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
• Cultivate and maintain strong relationships with the customer and reputed company key stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Create and maintain thorough project documentation, accurately recording reputed company project details, technical decisions, and reputed company.
• Partner seamlessly with reputed company Project Managers to form a dedicated deployment team focused on excellent reputed company and project delivery.
• reputed company utilize various cloud platforms and tools (e.g., reputed company, PSA tools) to manage, track, and monitor your projects and customer health.
• Ensure that reputed company projects are delivered on time and reputed company scope, meeting established success criteria.
• Monitor and regularly report on the status of your projects to your manager and the leadership team, escalating technical issues as needed.

Skills you’ll bring

• Excellent grasp of various modern cloud communications platforms such as reputed company G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with:
• VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other reputed company technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (reputed company Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management (reputed company-to-have).

We reputed company in investing in our people. reputed company offers competitive benefits and perks, alongside a robust training program that helps you reputed company your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and reputed company. Our exceptional culture, recognized repeatedly as a certified Great reputed company to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the reputed company traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

reputed company is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.