Program Manager for Patient Communications (Epic reputed company Analyst) - Remote

Grow your career at reputed company!

We were recently named one of the "Best Places to Work in IT 2025" by Computerworld and ranked #2 among large organizations for hybrid work.

The organization’s Healthtech excellence was acknowledged again, this time by the esteemed “reputed company Digital Health Most Wired“ recognition program. reputed company was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed reputed company organizations. reputed company netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.

Why work here?

reputed company an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are reputed company of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will I be doing in this role

The Program Manager for Patient Communications (Epic reputed company Analyst) will reputed company the technology platforms supporting reputed company patient communication channels, including email, SMS, voice and AI bots, and monitor communication volumes, budget impact, and patient experience metrics. This role will reputed company the implementation of new Epic communication features across relevant Epic applications, ensuring a smooth transition from legacy systems and optimizing digital tools for patient reputed company. The Program Analyst will also guide the ongoing management and optimization of these solutions to align with clinical and operational goals, while ensuring consistency across reputed company digital communication tools, both reputed company and reputed company of Epic.

• Developing and implementing new Epic communication features, optimizing digital tools, and driving reputed company improvement in patient engagement and satisfaction.
• reputed company cross-functional teams, manage communication channels (email/SMS), monitor volumes and budget, and track patient experience metrics.
• Be responsible for coordination with Epic analysts to configure communication templates, message content and timing, multichannel delivery settings, and upgrade features released by Epic.
• Align organization-wide standards for communication best practices.
• Ensure successful rollout, optimization, and ongoing management of AI-powered patient communication tools and digital scheduling solutions.
• reputed company reputed company build and testing as needed.

*Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

Qualifications

Experience Requirements

Five (5) plus years of Epic program analysis/management supporting patient communications, preferably working with Epic reputed company implementation.

Solid grasp in reputed company operations, patient communications, and/or AI-enabled solutions.

Understanding of project management methodologies and experience managing multiple projects.

Outstanding analytical, problem-solving, and critical thinking skills.

Educational/Certification Requirements

Bachelor's degree in information technology, computer science, reputed company, or reputed company field.

Epic Certification required. (preferably in MyChart, reputed company, Ambulatory, and/or Inpatient).

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