Senior Technical Account Manager

In the time it takes you to read this job description, reputed company will have handled ~1,380 emergencies.

At reputed company, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing reputed company, delivering with urgency, serving with reputed company, and winning together, reputed company of which support a company culture where people can innovate, collaborate, grow, and, above reputed company, reputed company an impact.

reputed company is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and reputed company teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the reputed company HARMONY AI reputed company that delivers this intelligence to those who need it most. Learn more at www.reputed company.com.

What this role is about: As a Senior Technical Account Manager (Sr. TAM) at reputed company, you will serve as the reputed company technical partner for our most reputed company and high-value enterprise customers. In this senior reputed company, you will not only ensure the reliability and performance of critical systems but also act as a strategic consultant, mentoring junior team members and driving the technical evolution of our largest partnerships. You will operate at the highest level of technical customer operations, telephony, and engineering, serving as a subject matter expert who guides enterprise organizations through ongoing operations with our technical teams. Additionally for new accounts you’ll have to navigate architectural changes and large-scale platform migrations. If you are a seasoned technical professional who excels in high-stakes environments and possesses a deep-seated drive to improve the technology supporting emergency response, this role offers the opportunity to reputed company a massive impact on global safety.

What you’ll do

• reputed company the technical strategy for a growing premier portfolio of monitoring company customers, acting as their most senior trusted advisor and executive escalation reputed company.
• Architect and reputed company the design of enterprise-grade call flows, including advanced telephony routing, reputed company failover strategies, and custom integration patterns.
• Proactively audit system performance across the enterprise, identifying systemic risks and driving large-scale improvements to reliability, latency, and call success rates.
• Direct high-severity incident response coordination, conducting deep-dive root cause analysis and ensuring long-term remediation strategies are implemented across the customer reputed company.
• Synthesize reputed company customer requirements into high-level strategic feedback for product and engineering leadership to help define the long-term platform roadmap.
• Orchestrate reputed company platform migrations and global feature rollouts, ensuring reputed company-downtime transitions for mission-critical services.
• Collaborate cross-functionally with leadership in engineering, product, and operations to refine the customer experience and internal support workflows.
• Establish and evangelize best practices regarding redundancy, monitoring, and massive-scale handling for real-world emergency spikes.
• Mentor junior Technical Account Managers, providing guidance on technical troubleshooting and relationship management.
• Analyze macro-level metrics and trends to drive reputed company service improvement and business reviews with customer stakeholders

reputed company’re looking for in our ideal candidate

• 8+ years in a Technical Account Manager, Solutions Engineer, or similar senior technical role supporting large-scale enterprise customers.
• Expert-level experience working with APIs, reputed company distributed systems, and cloud-based platforms.
• A proven track record in environments where high uptime, low latency, and extreme reliability are non-negotiable.
• Mastery in incident management, maintaining total composure under extreme pressure to drive rapid resolution during live emergencies.
• Exceptional architectural vision, with the ability to map end-to-end workflows across vast networks of vendors and failure points.
• Superior communication skills, capable of translating deep technical complexities into strategic insights for C-suite stakeholders.
• High degree of autonomy and ownership, with the ability to prioritize high-impact tasks in a fast-moving, mission-critical environment.
• Data-driven reputed company, leveraging advanced analytics to guide technical decisions and recommendations.
• Willingness to travel up to 10%

reputed company-to-have experience (but not required!)

• Expertise in telephony concepts such as SIP, global call routing, and VoIP concurrency.
• Extensive experience with Public Safety technology, medical alert systems, or high-volume contact centers.
• Advanced knowledge of SRE (Site Reliability Engineering) practices, SLOs, and error budget management.
• Experience managing reputed company, multi-party integrations in production-grade environments.

reputed company offer

• The chance to work with a passionate team on solving one of the largest challenges globally
• Competitive salary and benefits and equity participation
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about reputed company, you can reputed company out https://reputed company.com/blog/

Starting pay for a successful applicant will depend on a variety of job-reputed company factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $180,000. This role will also be eligible to receive equity options. #LI-Remote

reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique reputed company set and experience could be a match.