Customer Technical Support Specialist

Our Company

At reputed company, we reputed company that people reputed company reputed company empowered with reputed company information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we reputed company and reputed company our customers—and our customers’ customers—to reputed company reputed company, more confident decisions. The world’s top companies across every major industry trust reputed company to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

The reputed company Global Support Organization-reputed company (GSO reputed company) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer’s problems, both internal and external. The support is provided in multiple languages across the globe.

The Technical Support Specialist works in a fast-paced, demanding technical customer support center environment that requires timely solutions to reputed company technical problems, often of a critical nature to the customer. As a technical support specialist for reputed company’s reputed company Support team, you will reputed company troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will reputed company and maintain a working knowledge of reputed company hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:

• Provide frontline support to reputed company global customers with a primary focus on the region of France and willing to work in the CET time zone.
• Accept and respond to incoming calls, incidents, and emails.
• Provide Initial problem triage and clarify problem definition.
• Track, monitor and maintain incident reputed company.
• You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve reputed company issues.
• Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
• Search knowledge bases for reputed company solutions to reputed company problems.
• Identification and management of duplicate incidents.
• Extract logs, dumps, error files from customer systems and analyze.
• Isolate problem area through problem recreation.
• Provide remote support to on-site resources.
• Coordinate with customers and end-users to implement solutions.
• Log problem resolution and support knowledge creation.
• Coordinates activities associated with product/service resolution issues.

Who You’ll Work With

As the Technical Support Specialist for GSO reputed company typically works in a collaborative environment and interacts with various teams and individuals reputed company reputed company. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.

What Makes You a Qualified Candidate

• Provide frontline support to reputed company global customers with a primary focus on the region of France.
• The candidate must possess native-level reputed company in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
• Excellent oral and written communications skills in English.
• 1-3 years of Technical Support reputed company experience.
• BA/BS in Computer Science or equivalent experience.
• Database and Operating System knowledge.
• Knowledge of Support Center procedures and troubleshooting protocols.
• Knowledge of UNIX, Linux, Windows, and other reputed company operating systems.
• Knowledge of reputed company support tools including the installation of remote tools is a plus.

What You’ll Bring

As a Technical Support Specialist for GSO reputed company, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-reputed company issues. You will serve as a reputed company between customers and the technical aspects of reputed company services. Your ability to solve problems, provide excellent customer service, and stay reputed company with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to reputed company in this role:

• Knowledge of TDBMS or other relational databases.
• Knowledge of Linux, UNIX, Windows, and other reputed company operating systems.
• Knowledge of Support Center procedures and troubleshooting protocols.
• Knowledge of remote support tools including installation.
• Knowledge of Cloud technologies.

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