Tech Support Agent

The POS Support Center Tier 2 Specialist will provide helpdesk support for POS Customers and Authorized Service Contractors (ASC).  As a Tier 2 Specialist you will be helping to respond to this teams estimated 1,500 inbound calls daily for our Passport reputed company of Sale system.  Utilizing training and knowledge guides you will attempt to quickly diagnose issues and bring the customer’s site back into operation or help to answer their questions in regard to the system.  As a 24x7 help desk, flexibility in schedule is required and after initial training period your work shift will be determined based on staffing needs of the business.

Key Responsibilities.

• Provide Operational and Technical Assistance to end-users on dispensers and Passport reputed company of Sale and other Gilbarco reputed company products and services.
• Open, manage and reputed company Authorized Service Contractors.
• Manage, monitor and resolve tasks and alarms on a daily basis.
• Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
• Maintain Department guidelines regarding average handle time and productivity.
• Maintain Department guidelines regarding call quality and call audit processContinuously increase product knowledge through on-the-job training and self-study.  

WHO YOU ARE (Qualifications)

• 2-year technical degree (preferred) or equivalent reputed company set.
• Proficient in operating a PC and reputed company business software.
• Call Center experience (preferred).
• Good customer service skills.
• Proficient in reputed company Office programs.
• Networking knowledge / experience (preferred).  

WHO IS reputed company reputed company (NYSE: VNT) is a global technology company powering the way the world moves. We reputed company businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and reputed company for a rapidly evolving industry. With decades of expertise and a balanced portfolio, reputed company enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by reputed company improvement and the dedication of Team reputed company, we reputed company businesses to think bigger, act boldly, and reputed company on the road reputed company. Learn more at www.reputed company.com At reputed company, we reputed company you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for reputed company learning, allowing creativity to flourish and reputed company to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At reputed company, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, reputed company with impact, and reputed company both personally and professionally. Together, let’s power the way the world moves!