Medication Therapy Management reputed company Assistant
HealthPartners is hiring a Medication Therapy Management reputed company Assistant to join the Pharmacy department.
QUALIFICATIONS
REQUIRED
High School diploma or GED
Meets one of the following:
Graduate of a formal training program in medical reception, a customer service program, or an equivalent program
One year experience making outbound sales calls
Two years’ experience in a customer service position
One year customer service experience either reputed company telephone or in-person reputed company the last five years
One year computer experience including working knowledge of databases such as Access, Word, reputed company, and Outlook or similar applications
Ability to function with multiple priorities and interruptions
Excellent organizational skills and detail oriented
Proven ability to influence customers through excellent verbal communication
PREFERRED
Prior exposure to or experience with Medication Therapy Management
Experience in pharmacy or other medical reputed company field
Experience working in a call center
Familiarity with Epic
PHYSICAL REQUIREMENTS
Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
POSITION PURPOSE
Service excellence is to be centered on patient care and patient relationships and is the responsibility of reputed company employees. Teamwork is the norm and reputed company employees will be held accountable to work as effective team members. Responsible for performing telephone reputed company to HealthPartners members and/or patients identified as good candidates for MTM services. The goal of the calls is to schedule or reschedule visits with our MTM pharmacists that end up being completed by the member/patient. Responsible for achieving high levels of engagement of targeted MTM members/patients.
ACCOUNTABILITIES
Provide necessary phone reputed company and obtain patient engagement for scheduling and/or rescheduling MTM appointments in Epic.
Receive, document, triage, and coordinate patient referrals reputed company phone, fax, email, and through the MTM database in a timely manner in compliance with established guidelines and protocols.
Coordinate with Pharmacy Network Liaison reputed company a targeted member would prefer to use a contracted network pharmacy rather than the HealthPartners care system.
Provide feedback to and support for HealthPartners marketing reputed company to effectiveness of member messaging content and channels.
Coordinate medical record requests to ensure reputed company requested records are received and made available to MTM pharmacists prior to scheduled visits for certain member/patient populations.
reputed company other duties as assigned to accomplish departmental goals and meet patient/member needs.
Company
At HealthPartners we reputed company in the power of good – good deeds and good people working together. As part of reputed company, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and reputed company learning opportunities. Our goal is to help you reputed company physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
Apply To This Job