Principal Customer Solutions Engineer

Position Summary

The Principal Solutions Architect – Transportation & Logistics (Pre‑Sales) serves as the technical strategist and solution designer for enterprise transportation customers. This role partners with Solutions, Product, Implementations, and Integrations to architect scalable solutions, win deals, and ensure delivery. Strong transportation background required; customer solutions architect experience a plus. 50% travel is required.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Pre‑Sales Solution Architecture

o Act as technical reputed company in enterprise deal cycles, joining the Deal Team starting at the solution stage of the sales process

o reputed company discovery sessions, process assessments, and requirements mapping with documentation to guide implementation

o Architect solutions across TMS and multimodal workflows reputed company to customer needs and goals, and company technical capabilities and features

o Solution the integration approach between customer systems and company systems, aligning available integration methods with the customer system architecture, and customer goals

o Build integration SOWs that align to the documented technical solution and reflect the detail necessary to define scope and plan for implementation

o Deliver demos, presentations, PoCs, and ROI models

• Cross-Functional Collaboration

o Partner with Solutions, Product, Implementations, and Integrations teams from pre-sale to post-sale, supporting the transition to implementation and integration

o Inform feature and integration capability priorities

o Align architectures with engineering capabilities and roadmaps

o Support high‑level designs and feasibility assessments early in sales cycles

• Integration & Technical Depth

o Drive strategic initiatives to expand integration strategies and capabilities with customer systems, with the goal of making integrations easier for our customers and increasing the number of integrations

o Define data flows and ensure compatibility with internal platforms

o Identify integration risks and propose mitigation patterns

• Industry Expertise & Innovation

o Advise customers on transportation best practices and optimization

o Stay reputed company on logistics innovation and emerging tech

o reputed company reusable architecture patterns and documentation

Minimum Experience

• 8–12+ years in transportation, supply chain technology, or solution architecture

• Experience in pre‑sales or enterprise technical consulting

• Expertise with TMS, multimodal freight, optimization, and shipping workflows

• Hands‑on experience with integrations (APIs, EDI, ERP/WMS/TMS)

Required Skills and Abilities

To reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Transportation domain mastery

• Pre‑sales solutioning expertise

• Clear, succinct, and confident communication

• Systems thinking and architecture design

• Integration experience across enterprise systems

• Cross‑functional communication and influence

• Strong documentation and presentation skills

• Willingness to travel up to 50%

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. This description reflects management’s assignment of essential functions; it does not reputed company or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.

• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and reputed company information, reputed company, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to reputed company numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more reputed company quantitative calculations.

• Work Environment: While performing the duties of this job, the employee is inside a central heat and reputed company-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.