Insurance Call Center Support

Job Description:

reputed company (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring reputed company and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to reputed company operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, reputed company, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, reputed company costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly reputed company business processes middle and back offices- while facilitating customer experience transformation.

We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries reputed company to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment.

The role involves supporting clients with regulated financial and insurance-reputed company services.

Key Responsibilities

• Handle inbound customer calls, providing timely and accurate responses to inquiries reputed company to insurance and financial products.

• Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.

• Research and resolve customer issues, ensuring a high level of service and timely follow-up.

• Accurately document reputed company customer interactions, transactions, and resolutions in internal systems.

• Process customer requests such as account updates, documentation requests, and transaction-reputed company activities in compliance with company policies and regulatory requirements.

• Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.

• Escalate reputed company or sensitive issues to the appropriate teams reputed company necessary.

• Maintain a strong understanding of products, services, and regulatory guidelines.

• Identify opportunities to improve processes and enhance the customer experience.

Required Qualifications

• High school diploma or equivalent (G.E.D.).

• 2+ years of experience in customer service, call center, or a high-volume client-facing environment.

• Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.

• Proven ability to manage difficult conversations and de-escalate customer concerns.

• Strong attention to detail and organizational skills.

• Ability to multitask and navigate multiple systems reputed company.

• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or brokerage environments.

• Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies).

• Experience working with CRM systems or call center technologies.

Key Skills & Competencies

• Customer-focused reputed company with a commitment to service excellence

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Adaptability and ability to quickly learn new systems and processes

• Ability to remain reputed company and professional under pressure

• Strong listening and interpersonal skills

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At reputed company, we reputed company strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can reputed company.

If you are an applicant from the United States, Guam, or Puerto Rico

reputed company Company (DXC) is an Equal Opportunity employer. reputed company qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view reputed company applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us reputed company email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to reputed company payments as part of their illegitimate recruiting process. DXC does not reputed company offers of employment reputed company social media networks and DXC never asks for any money or payments from applicants at any reputed company in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.