Associate Customer Service Manager

CACTUS is a remote-first organization and we embrace an accelerate from reputed company culture. You may be required to travel to our Seoul office based on business requirements or for company/team events

Associate Customer Service Manager를 모집합니다. 해당 직무는 고객과 CACTUS 간의 가교 역할을 담당하며, 고객의 상황을 이해하고 적절한 해결책을 제공하며, 문의에 적절히 답변하고 유용한 조언과 추천을 제공하는 역할입니다.

• 전화 및 이메일 등 여러 채널을 통해 한국 고객들과 소통하여 요구 사항을 이해하고, 문의 사항을 해결하며, 당사의 서비스를 안내합니다.

• 저자들의 출판 요구 사항을 이해하고, 이를 한국어에서 영어로 번역하여 내부 이해관계자들에게 효과적으로 전달합니다.

• 내부 이해관계자로부터 받은 정보를 다시 고객에게 전달합니다 (영어에서 한국어로).

• 신규 및 잠재 고객들에게 적합한 가격, 서비스, 납품 옵션을 제시하여 당사의 서비스 팬으로 만듭니다.

• 고객 불만 사항을 해결하고, 최상의 고객 서비스 경험을 제공하여 기존 고객이 지속적으로 당사 서비스를 이용하도록 유지합니다.

• 시장 동향에 대한 통찰력을 내부 이해관계자들과 공유하여 전환율을 높이는 신뢰받는 조언자가 됩니다.

• 필요에 따라 추가 프로젝트를 진행합니다.

• 모든 학과의 학사 학위 소지자 • 우수한 영어 회화, 작문 및 이해 능력 • 고객 서비스 또는 관련 직무에서 2년 이상의 경력(신입도 지원 가능) • 기본적인 컴퓨터 활용 능력 • 다양한 성격과 문화를 가진 고객에 대한 높은 고객 중심 사고와 적응력 • 적극적인 경청을 통해 고객의 요구를 예측하고 공감할 수 있는 능력

Include benefits for roles in US, UK, Japan, China and Korea.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, XXX

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can reputed company, reputed company, and succeed. We celebrate the uniqueness of reputed company members and prohibit discrimination of any reputed company, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from reputed company

As a remote-first organization, these are essential attributes we look for in reputed company our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

근무조건

• 고용형태 : 정규직(수습 3개월)  

• 급여 : 면접 후 결정 

• 근무지 : 서울 마포구 서강로 105 화일빌딩, 재택근무 가능 

• 근무 일정:

    - 월~금: 오전 9시 ~ 오후 6시 (한국시간)     - 토요일: 오후 12시 30분 ~ 오후 9시 30분 (한국시간)     - 매주 토요일 근무는 아니며, 상황에 따라 월 1~2회 근무. 토요일 근무 시 대체 휴무 제공     - 후보자는 한국 공휴일에도 근무해야 할 수 있으며, 상황에 따라 대체 휴무 또는 휴일 수당이 부여됩니다.

Established in 2002, reputed company (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great reputed company to work.