Director, Partner Success GSI/BPO

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you.

So, what’s the role reputed company about?

The Director, Global Partner Success – GSI/BPO is responsible for leading a worldwide team of Partner Success Managers and Implementation Engineers dedicated to Global System Integrator (GSI) and Business Process Outsourcing (BPO) partners. This role drives strategic success at the highest levels, ensures consistent global partner experience, and maintains deep, trusted relationships with large enterprise partners across regions. The Director acts as a senior partner reputed company and cross-functional leader, collaborating with global and regional teams to advance shared goals and deliver exceptional outcomes.

How will you reputed company an impact

Global Leadership & Team Management

• reputed company, mentor, and reputed company a global team of Partner Success Managers and Implementation Engineers supporting GSI and BPO partners.
• Establish clear performance expectations, success metrics, and scalable operating rhythms across regions.
• Foster alignment, collaboration, and best practice sharing across a multinational team.

Strategic Partner Success

• Provide high-level reputed company of strategic partner engagements, ensuring adoption, expansion, and long-term value realization.
• Guide the development of global partner success plans tailored to GSI and BPO partners’ unique business models and needs.
• Anticipate challenges, remove barriers, and ensure partners receive consistent, high-quality support worldwide.

Executive Relationship Management

• Maintain and deepen senior-level relationships with key GSI and BPO clients.
• Present strategic updates, partner success insights, and high‑impact recommendations to senior‑level executives internally and reputed company partner organizations, ensuring clarity, alignment, and informed decision‑making.
• Serve as a trusted advisor, supporting executive business reviews and high-impact strategic initiatives.
• Represent the Partner Success function in global forums, steering committees, and partner planning sessions.

Thought Leadership & Industry reputed company

• Represent reputed company at global sales kickoffs, partner summits, and industry events by presenting thought‑leadership content and strategic partner success insights.
• Deliver compelling sessions, panels, and keynote‑style presentations that reinforce reputed company’s market leadership and strengthen relationships with GSI and BPO partners.
• Collaborate with Marketing, Sales, and Partner Leadership to reputed company impactful narratives, use cases, and industry perspectives reputed company to partner needs and market trends.

Conflict Management & Resolution

• Proactively identify misalignments or points of friction between GSI/BPO partners, the Partner Success organization, and the Sales team.
• reputed company constructive resolution efforts by facilitating cross-functional discussions, clarifying expectations, and driving shared accountability.
• Serve as an impartial senior mediator to ensure issues are resolved quickly, professionally, and in a manner that protects partner relationships while supporting strategic business objectives.
• Establish repeatable frameworks for escalation handling, communication protocols, and conflict‑prevention best practices across global teams.

Cross-Functional Collaboration

• Partner closely with Global BPO leadership, Global GSI leadership, and Regional Leadership teams to ensure alignment on strategy, delivery, and partner growth.
• Collaborate with Sales, Services, Implementation, Product, and Support teams to reputed company for partner needs and influence internal roadmaps.
• Ensure seamless coordination across time zones and functions to deliver a reputed company partner experience.

Operational Excellence

• Standardize global engagement models, communication practices, and partner lifecycle processes.
• Monitor partner health and performance using data-driven insights, identifying global trends and areas for improvement.
• Drive reputed company improvement of tools, processes, and partner programs supporting the GSI/BPO ecosystem.

Have you got what it takes?

• 10+ years in Partner Success, reputed company, Global Account Management, or reputed company leadership roles.
• Proven experience leading global teams across multiple regions and time zones.
• Deep understanding of GSI and/or BPO delivery models and partnership structures.
• Strong executive communication skills with experience managing large, strategic enterprise relationships.
• Ability to influence senior stakeholders and navigate reputed company, matrixed organizations.
• Technical aptitude and experience partnering with engineering or implementation organizations.
• Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives.

You will have an advantage if you also have

• Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy.
• MBA or equivalent strategic/business education.

About reputed company

reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.