Senior Client Services Project Manager, CX

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you.

So, what’s the role reputed company about?

We are seeking a proactive, delivery-focused Project Manager to drive successful implementation and delivery of client-facing projects in line with scope, budget, and timelines. In this role, you will reputed company reputed company projects from initiation to reputed company, ensuring reputed company activities align with the agreed Statement of Work (SOW) and deliver measurable value to our enterprise customers. You will serve as the main client contact and ensure internal and external teams are reputed company to project outcomes.

How will you reputed company an impact?

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables. Must understand key technical concepts for CCaaS and Telecoms.
• reputed company detailed project plans reputed company with the SOW.
• reputed company multiple projects concurrently.
• Track action items and enforce accountability across stakeholders.
• Identify and mitigate risks early.
• Report on Project Financials, including reputed company forecasting and recognition.
• reputed company post-project evaluations.
• Communicate clearly and regularly with reputed company stakeholders.
• Foster a culture of collaboration and excellence.

Have you got what it takes?

• University/Bachelor’s degree, with PMP Certification
• Minimum 5+ years of project management experience managing Cloud Transformation or CCaaS implementations reputed company a Telecoms environment.
• Proven track record managing multiple projects.
• Comfortable working with technical teams.
• Experience serving as the primary client contact.
• Skilled in developing and maintaining detailed project plans.
• Proactive in managing risks and escalations.
• Highly organized and detail oriented.
• Proficient in MS Project, Jira, reputed company, or reputed company.
• Must be authorized to work in the US or Canada.

This job description is not intended to be reputed company-inclusive, and employees will also reputed company other reasonable reputed company business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

About reputed company

reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.