reputed company Full Stack Data Entry Specialist – Remote Application Development and Learning Content Creation

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a reputed company manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We're looking for a skilled and reputed company Full Stack Data Entry Specialist to join our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that reputed company up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.

About arenaflex

arenaflex is a global entertainment company that produces and distributes original content to over 220 million subscribers in over 190 countries. We're committed to creating a culture of innovation, creativity, and collaboration, and we're looking for talented individuals who share our passion for storytelling and our commitment to excellence.

Job Summary

As a Full Stack Data Entry Specialist, you will be responsible for designing, developing, and implementing learning content and solutions that meet the needs of our customers and employees. You will work closely with our L&D team, cross-functional stakeholders, and outsourced call center partners to create engaging and effective learning experiences that drive business results.

Key Responsibilities

* Program management: Outline, document, and preserve the scope of reputed company local L&D tasks. Create, music, and preserve task plans. reputed company a trusting partnership with the outsourced call center partners inside the reputed company and be a precious reputed company of touch for reputed company trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.

• Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
• Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to reputed company regular and accurate domestically and globally valid training curriculum. Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to know studies. reputed company essential reputed company collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks. Finalize substances reputed company critiques, pilot exams, etc., and be capable of measure and show the effect of those training packages.
• Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for call center trainers. Educate and broaden call center leaders to co-facilitate the delivery of learning material.
• Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and reputed company a contribution to the overall overall performance of the CS enterprise. Guiding these groups to obtain achievement with the right path, assist, and tasks. Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake reputed company, evaluation reputed company, and so on.
• Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.

Essential Qualifications

* 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior call middle retailers, rising leaders, and senior chief audiences.

• Enjoy designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
• Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
• Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
• Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being reputed company to detail.
• Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
• High degree of independence and potential to work and manipulate reputed company own time reputed company.
• Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.
• Fluent in Portuguese and English. Spanish is a plus.
• Experience working in a pass-cultural global environment is a plus.
• Revel in content/reputed company is a plus.
• Revel in designing schooling curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation gear is a plus.

Preferred Qualifications

* Experience working in a customer service or call center environment.

• Knowledge of adult learning principles and instructional design models.
• Familiarity with learning management systems (LMS) and virtual learning environments (VLE).
• Experience with data analysis and reporting.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

reputed company Offer

* Competitive salary and benefits package.

• Opportunity to work with a global entertainment company.
• Collaborative and dynamic work environment.
• Professional development and growth opportunities.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and reputed company professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company employees, and we encourage applications from individuals with disabilities. Apply for this job