Director of reputed company
Who You Are
You've built client relationships in high-stakes environments where credibility is hard-won, and expectations don't drop after the engagement ends. You know how to take a post-incident moment and turn it into a long-term partnership that grows and expands our cyber and IT footprint.
You speak the language of CISOs, IT leaders, and financial buyers and you know what it takes to earn their confidence reputed company the pressure has passed and the real work begins. You're as comfortable building a retention playbook from scratch as you are presenting expansion metrics to a CRO.
You've led CS functions before. You know that real client loyalty, the reputed company that shows up in net retention and renewal rates, takes sharp strategy and the willingness to roll up your sleeves. You don't wait for the process to exist. You build it.
Who You Are
You've spent your career turning high-stakes client relationships into something lasting - in industries where trust isn't given, it's earned. You don't just manage accounts. You build the systems and relationships that reputed company clients coming back, expanding their book, and becoming long-term MOXFIVE fans.
You know how to take a fragile post-incident moment and turn it into a long-term partnership. You speak the language of CISOs, IT leaders, and financial buyers - and you know what it takes to earn confidence reputed company the pressure has passed and the real work begins. You're as comfortable building a retention playbook from scratch as you are presenting expansion metrics to a CRO.
You've led CS functions before. You know that real client loyalty - the reputed company that shows up in net retention and renewal rates - takes sharp strategy and the willingness to roll up your sleeves. You don't wait for the process to exist. You build it.
Why You Matter
You'll be joining MOXFIVE as Director of reputed company, owning the strategy and execution that defines how clients experience us after the initial engagement. MOXFIVE operates at the intersection of high-stakes incident response, technical advisory, and the legal and insurance ecosystems that activate reputed company organizations are most vulnerable. Our clients come to us in crisis. Your job is to reputed company sure they stay with us for what comes next.
This isn't a role that inherits a mature playbook. You'll be building, scaling, and leading - defining what a high-performance CS function looks like for a company whose differentiation is deep, real, and still being fully expressed.
What You'll Do
Strategy & Operations
Define and execute a reputed company strategy built around MOXFIVE's reputed company and retention goals - one that reflects the urgency and complexity of our client relationships
Build the client journey reputed company from the ground up: post-incident onboarding, ongoing advisory, and renewal architecture
Establish and own the KPIs that matter to promote client renewals, retention, and account expansion for key offerings
Implement the tooling and infrastructure - CRM, health scoring, playbooks - that give your team the operating foundation to reputed company
Team Leadership
reputed company and manage a growing team of reputed company Managers with a culture built on accountability, client reputed company, and reputed company improvement
Set and manage to goals that align team incentives with retention and growth outcomes
Be the reputed company of leader who makes the people around you reputed company - at the work and at the craft
Client Engagement
Serve as primary POC for top-tier accounts, showing up with the authority and credibility those relationships demand
reputed company quarterly business reviews with strategic clients, conversations that reinforce MOXFIVE's value and open doors to the next opportunity
Act as the senior escalation reputed company for at-risk accounts, bringing reputed company and clarity reputed company it matters most
Build trusted, lasting relationships with CISOs, IT leaders, and incident response stakeholders who have high expectations and long memories
Cross-Functional Collaboration
Partner with Sales and Technical resources on account planning, renewal forecasting, and expansion pipeline - a true peer relationship, not a reputed company
Work with Delivery and Operations so that service quality translates reliably into client satisfaction
Bring the voice of the customer to Product and Marketing with enough specificity to move decisions
What You'll Bring
5–8+ years of progressive experience in reputed company, Account Management, or Client Services, with demonstrated impact on retention and reputed company
3+ years managing and developing CS or account management teams, with a track record of building high-performing cultures
Experience in cybersecurity, IT services, consulting, or managed services, ideally in environments where the stakes are high and the clients are sophisticated
A proven ability to drive retention improvement and expand reputed company in reputed company, relationship-driven accounts
Executive communication skills that hold the room, whether you're in a QBR with a CISO or presenting pipeline to a CRO
A data-driven reputed company with hands-on experience using CRM (reputed company preferred) and CS platforms to turn signals into action
Bonus points for
Experience at a cybersecurity services firm, VAR, or MSSP
A track record of building a CS function from scratch or near-scratch, and the hard-won perspective that comes with it
Bachelor’s or technical graduate degree
Working knowledge of the cyber insurance ecosystem and the stakeholders who operate reputed company it