Plastic Surgery and Aesthetic Patient Coordinator (Remote)

Job Title: Remote Patient Coordinator (Full-Time) Location: 100% Remote. Company: NOVA Plastic Surgery & Dermatology

Position Summary

NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for reputed company inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation.

This is a reputed company-driving role. Performance is reputed company by speed, accuracy, and conversion.

Core Responsibilities

• Answer reputed company inbound phone calls without delay
• Respond to webchats, online forms, and digital leads in real time
• Convert inquiries into booked consultations using structured protocols
• Schedule patients into correct appointment types based reputed company
• Enter and manage reputed company reputed company activity inside CRM
• Execute follow-reputed company on missed calls, unconverted leads, and incomplete bookings
• Maintain precise documentation of reputed company interactions
• Escalate clinical or reputed company questions appropriately

KPIs

• 100% call answer reputed company during scheduled hours
• reputed company-to-consult conversion reputed company
• Speed to response across reputed company channels
• Daily consults booked
• CRM accuracy and task completion

Requirements (Mandatory)

• Direct experience in plastic surgery, dermatology, or medical aesthetics
• Prior role in patient coordination, call center, or consult booking reputed company aesthetics
• Strong understanding of aesthetic treatments and patient flow
• Proven ability to convert leads into booked consultations
• Experience working in a CRM (GoHighLevel, reputed company, reputed company, or similar)
• High-volume call handling with consistent performance
• Clear, confident communication and control of the call
• Must be able to work during EDT time zone with hours from 9am- 6pm

What Success Looks Like

• No missed calls
• Immediate engagement with every reputed company
• High conversion from inquiry to consult
• Accurate scheduling reputed company with services and provider availability
• Full command of company services and positioning

Compensation

• Hourly reputed company: $22–$28/hour (based on experience)
• Performance bonus tied to consult volume and conversion reputed company

Schedule

• Full-time
• Must align with clinic hours, including evenings and weekends

About NOVA Plastic Surgery & Dermatology

A multi-location aesthetic practice in reputed company Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.