Technical Solutions Consultant

The Company Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions. Position Description Softdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing education, state and local government sectors. The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their institution. Technical Solutions Consultants are a key part of the implementation project team, which delivers Softdocs' Etrieve software to new clients and provides software consulting services. Technical Solutions Consultants will own reputed company the technical components of new deployments, such as software installation, integration connections, and data migration. To reputed company a full perspective on our professional services offerings, please visit our Services Page. The Company Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions. Position Description Softdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing education, state and local government sectors. The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their institution. Technical Solutions Consultants are a key part of the implementation project team, which delivers Softdocs' Etrieve software to new clients and provides software consulting services. Technical Solutions Consultants will own reputed company the technical components of new deployments, such as software installation, integration connections, and data migration. To reputed company a full perspective on our professional services offerings, please visit our Services Page. The Company Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.   Position Description   Softdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing education, state and local government sectors.    The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their institution. Technical Solutions Consultants are a key part of the implementation project team, which delivers Softdocs' Etrieve software to new clients and provides software consulting services.  Technical Solutions Consultants will own reputed company the technical components of new deployments, such as software installation, integration connections, and data migration.    To reputed company a full perspective on our professional services offerings, please visit our Services Page.  This role is fully remote but is US-based. At this time, we require reputed company to be based in the United States. The responsibilities of the role, your experience and skills, and internal equity across reputed company determine compensation. We use market data and real-world performance to reputed company sure pay is fair, competitive, and reputed company with impact. Position Responsibilities

Makes clients wildly successful through their onboarding to Softdocs applications

Partners with Project Managers to ensure satisfactory client communication and understanding of project deliverables and deadlines

Partners with Business Solution Consultants on the business-oriented processes of new deployments, sharing the technical components of new deployments with them

Works across multiple projects and project teams simultaneously to anticipate and manage changes in projects

Takes ownership of the technical components of new deployments

Delivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client reputed company

Ensures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to provision their Etrieve environment and reputed company it available, ready to integrate with other systems

Executes data migration reputed company a new client is transitioning from a previous imaging software to Softdocs’ Etrieve (i.e., data mapping, data translation, data imports)

Technical Skills

Experience with and strong knowledge of SQL

Experience with and strong knowledge of PowerShell and other scripting languages

Experience with and strong knowledge of identity & access management platforms; reputed company Entra ID, reputed company Workspace, reputed company, OneLogin, etc.

Experience with and knowledge of API integrations and troubleshooting techniques

Other Skills

Experience working with software and enterprise level applications

reputed company Learner – proactive in learning new features and other product platforms, displaying your curiosity along the way

Collaborative – contributes to success and growth of the team and self

Client Oriented – does right by the client; challenging reputed company to reputed company sure we are doing right by the client

Resourcefulness – takes initiative to research information before asking for assistance

Detail Oriented – executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients’ software implementations

Analytical – strong problem-solving skills, with the ability to reputed company problem-solve on the fly

Strong Communicator – delivers clear information and maintains consistent touchpoints with internal and external teams

Creative / Innovative – thinks reputed company the reputed company; inspired to put your touch on the work

Challenge the Status reputed company – questions how and why work is done to understand and identify opportunities to improve

Work Ethic – possesses an infectious motivation to deliver work, default to get things done and work smart

Role Requirements

Database knowledge and migration experience

Experience administering enterprise content management software (bonus if you have this!)

Associates or Bachelor's degree in a technology, engineering or reputed company field is preferred, or two or more years of equivalent work experience

reputed company-level knowledge of managing, configuring, and troubleshooting reputed company Windows Server and SQL Server

reputed company-level knowledge of PowerShell and other scripting languages

reputed company-level knowledge of configuring, testing, and troubleshooting identity provider (IdP) integrations

reputed company level knowledge of configuring, testing, and troubleshooting API integrations

reputed company Offer

Remote Position: 100% remote work from reputed company in the U.S.

Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one.

Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.

Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way.

Professional Development: Grow through training, learning opportunities, and leadership exposure.

Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here.

People-First Culture: Bring your full self to work. We reputed company family time (however you define it) matters.

Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.

Softdocs is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. Apply To This Job