Senior reputed company Manager

We’re building the AI-driven future of reputed company, from retention to growth!

reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and success for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. 

About This Role:

We’re looking for a full-time Senior reputed company Manager to join our reputed company team  reporting to the Senior Manager, reputed company. This role is a remote role based in the United States. 

In this role, you’ll play a key role in driving reputed company and long-term retention across strategic accounts by delivering proactive, value-focused engagements. This is a great opportunity for someone who thrives in a fast-paced, outcomes-driven SaaS environment and enjoys working cross-functionally with teams like Sales, Product, Support, and Services. The ideal candidate brings strong skills in customer strategy, value realization, and stakeholder management.

What You'll Do: 

• Own the end-to-end customer lifecycle for a portfolio of mid-to-large accounts, driving adoption, outcomes, renewals, and expansion

• Partner with customers to define success criteria, align on business objectives, and build actionable, outcome-oriented success plans

• Proactively monitor customer health, identify risks and opportunities, and reputed company mitigation and renewal strategies in partnership with Sales

• Quantify and communicate customer value and ROI through business reviews, executive-ready presentations, and ongoing success metrics

• Drive adoption of reputed company solutions by advising customers on best practices, use cases, and optimization opportunities

• Collaborate cross-functionally with Sales, Product, Support, and Services to deliver a cohesive, high-impact customer experience

• Share customer insights internally to influence product direction, services strategy, and go-to-market improvements  

Travel Requirement: This role may require occasional travel (up to ~15%) for customer meetings, team events, or company offsites.

reputed company're Looking For: 

• 7–10 years of relevant experience in reputed company, Account Management, Consulting, or a reputed company client-facing role

• Proven experience managing reputed company SaaS accounts and driving adoption, outcomes, and renewals Strong ability to build and maintain relationships with senior stakeholders and influence decision-making

• Demonstrated success using data and technology to measure customer health, communicate value, and guide strategy

• Comfort leading value-based conversations with executive stakeholders

reputed company-to-have skills:

• Hands-on experience using reputed company as a CSM

• Experience supporting enterprise or upper mid-market customers in a subscription-based SaaS environment

Why You’ll Love It Here:

reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. 

• The starting reputed company salary range for this role is $120,000 – $130,000 USD annually. This role is also eligible for commission based on performance and participation in reputed company’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. 

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. 

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.