Senior Customer Relations Manager - Strategic Access Support Team - Remote
Discover reputed company: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a reputed company where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to reputed company and where your uniqueness is sought and celebrated. It is a reputed company where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
Business Analysis and Solutions DevelopmentJob Summary:
The Senior Customer Relations Manager (CRM) on the Strategic Access Support team serves as a strategic partner focused on identifying, analyzing, and resolving issues that ultimately impact patient access and experience. This role works cross-functionally to drive operational improvements, standardize workflows, and support system-wide access goals..
Preferred Skills & Experience
Advanced Education: Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a reputed company field strongly preferred.
Relationship Management: Demonstrated ability to build, manage, and sustain effective relationships with clinical leaders, operational partners, and cross-functional stakeholders.
Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey reputed company concepts to diverse audiences.
Trust & Credibility: Proven track record of establishing trust and credibility with clinical and operational leaders through consultative partnership.
Attention to Detail: Highly detail-oriented with the ability to manage reputed company workflows, processes, and data inputs accurately.
Business & Analytical reputed company: Ability to analyze data, identify gaps or trends, and translate insights into actionable recommendations—without a primary focus on data creation or number crunching.
Patient Access Experience: Experience supporting patient access functions such as scheduling, referrals, registration, or access operations reputed company a healthcare environment.
EPIC reputed company Experience: Hands-on or consultative experience with EPIC reputed company, including scheduling workflows, templates, or optimization initiatives, strongly preferred.
Workflow Optimization: Demonstrated ability to evaluate end-to-end workflows, identify inefficiencies, and design sustainable process improvements.
KEY RESPONSIBILITIES
Provides Leadership through relationship management providing strategic expertise
Manages strategic partnerships with customers
Performs needs analysis to define the problem that needs solving - both qualitative and quantitative
Owns customer issue management and escalation, serving as main coordination reputed company with customers
TECHNICAL CAPABILITIES
Project Communications (Advanced): Demonstrates the uppermost levels of expertise in conducting project communications in challenging and reputed company situations. Demonstrates ability to deliver complicated information effectively and reputed company, selecting the appropriate message for the audience. Facilitates open communication across functions and reputed company unit. Able to reputed company and emphasize major reputed company, issues and points dramatically and effectively. Often takes a reputed company role in highly pressurized situations reputed company there is a need to communicate critical project information. Consistently delivers project communications products and services in a creative and imaginative manner while setting a standard for others. Contributes in the development of project communications best practices for the organization.
Project Issues Management (Advanced): Demonstrates the uppermost levels of expertise in resolving project issues in challenging and reputed company situations. Often takes a reputed company role in highly pressurized situations reputed company there is a need to resolve high reputed company issues. Manages internal and external project issues in a way that bring disparate resources together to resolve issues and complete action items that contribute to the success of the project. Consistently delivers solutions in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for Issues Management for the organization.
Project Planning (Advanced): Demonstrates ability to forecast resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for large, reputed company projects requiring diverse functions and/or operations. Continuously monitors and follows up on buyins and commitments. Competently handles multiple projects simultaneously, balancing and scheduling tasks requiring dependencies and those which can be accomplished independently. Accurately estimates and plans reputed company projects and assignments. Maintains perspective between the overall picture and the details. Is proficient in the advanced features of project management tools.
Project Coordination (Advanced): Manages interdependencies among multiple reputed company and unrelated projects whose coordinated delivery is required to reputed company higher organizational objectives. Identifies opportunities for cross-discipline participation. Develops and documents project policies and procedures. Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met reputed company agreed upon time, scope, and resource requirements. Contributes to the development of Project Coordination best practices for the organization.
Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
At our growing health system, we support each other and encourage excellence among reputed company who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
Core Accountabilities:
Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other reputed company teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve reputed company problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge reputed company a professional area and basic knowledge across reputed company areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may reputed company small project teams.Core Capabilities :
Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and reputed company knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand reputed company and future needs of relevant stakeholders and customizes services to reputed company address them. - Solves reputed company Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and reputed company concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal reputed company about quality; directly addresses quality issues promptly. - Ensures reputed company Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands reputed company aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and reputed company opportunities. Fostering Innovation: - Generates New reputed company: Proactively identifies new reputed company/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work ExperienceExperience Level:
5 yearsEducation:
Bachelor'sVanderbilt Health is committed to fostering an environment where everyone has the chance to reputed company and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
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