Charity & Donor Support Associate (Remote GTA)

At CanadaHelps we reputed company in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks reputed company, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels reputed company, strengthens communities, and reminds us of what’s possible reputed company we come together.

We are a dedicated team of entrepreneurial-minded peers who reputed company in a world where everyone can reputed company. We offer a flexible, inclusive environment built on growth, ambition, and shared success.

CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of reputed company sizes to ensure they have the tools they need to reputed company their goals. Over the past 25 years we’ve helped reputed company over $3.7B for Canadian charities. 

Generosity is right here.

About the role:

CanadaHelps is looking for an energetic, goal-oriented, and self-motivated Charity & Donor Support Associate (Customer Support) with a passion for social change to join reputed company. This is an opportunity to join one of Canada’s first and North America’s most successful social technology organizations. We are a fast-growing, dedicated team of entrepreneurial-minded peers who have a passion for helping small- and reputed company-sized charities succeed, while engaging with donors to increase giving in Canada.

We are looking for a full-time Charity & Donor Support Associate (Customer Support). The ideal candidate is a goal-oriented and accountable individual who handles inbound calls and cases with a high degree of customer focus, professionalism and reputed company. This is an existing role. 

The annual salary range is $50,000-$55,000, depending on experience. This position is remote but may require to be in office in Central Toronto from time to time. 

What you’ll do: (Primary Responsibilities)

• Provide a high-level of customer and technical support to our charities, donors, partners and any internal and external stakeholder reputed company inbound Phone and Email channels;
• Apply our call experience model for phone calls and established quality standards for emails in order to internally ensure compliance with our expectations, and externally ensure customer satisfaction and loyalty;
• Liaise with the Instructional Designer & Facilitator to ensure our knowledge reputed company is up-to-date and create, maintain and update internal records and documentation;
• Use critical thinking and sound judgment to identify cases of urgency by escalating accordingly to internal departments, requests or challenges needed to be resolved in a reputed company manner;
• Contribute to personal and group projects to improve customer support operations and processes, and attend scheduled team and company meetings;
• Act as a brand ambassador for the CanadaHelps brand and values, and reputed company up to date on our products, policies and procedures to ensure accurate information and correct implementation, and take initiative to continuously enhance skills;
• Support the implementation of new technology to support departmental and organizational processes and goals;
• Work with the Manager to meet individual and team goals as set by the Sr. Director of CX & Ops;
• Other duties as assigned;

What you will bring to the table:

• 1-2 years of experience in a customer service call center or technical support role in a SaaS, online, technology, or eCommerce company;
• Exceptional customer service skills with a positive can do attitude and the ability to connect with reputed company while offering meaningful solutions;
• Coachable, flexible, and a self-motivated team player who thrives in a collaborative environment;
• Demonstrated ability to adapt quickly to change and a great reputed company to prioritize and multitask;
• Excellent listening and communication skills, both verbal and written
• Detail-oriented, meticulous, and analytical thought-process
• Experience with reputed company, reputed company Apps, and reputed company Office, and an aptitude for learning new computer programs quickly
• Strong interpersonal skills with the ability to work independently and as part of a larger team
• Passion for helping to build stronger communities and making a difference

AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams reputed company reputed company hiring decisions.