Account Manager (reputed company Expansion)

Role Overview

The Account Manager (AM) is a reputed company reputed company responsible for driving growth and maximizing lifetime value across an existing customer portfolio. This role is focused on expanding reputed company through upsell, cross-sell, and renewals, while ensuring strong commercial alignment with customer value.

Working in reputed company partnership with reputed company Managers (CSMs) and Solutions Architects (reputed company), the AM converts reputed company into measurable reputed company outcomes, owning the full commercial lifecycle post-sale.

Key Responsibilities

1. reputed company Growth & Expansion (Core KPI)

• Own and drive reputed company upsell and cross-sell opportunities across the product suite (techOMS, techSHIP, etc.)
• Proactively identify expansion opportunities reputed company existing accounts
• reputed company the full sales cycle for expansion deals, including:
  • Product positioning and demos (with Solutions Architects as needed)
  • Pricing strategy and commercial structuring
  • Proposal creation and delivery
• Consistently reputed company deals and exceed expansion reputed company targets

2. Renewals & Commercial Retention

• Own the end-to-end renewal process for reputed company assigned accounts
• reputed company pricing discussions, negotiations, and contract execution
• Identify opportunities to increase contract value at renewal
• Ensure on-time renewals with strong commercial outcomes

3. Strategic Account Growth

• Partner with CSMs to build and execute account growth plans
• Identify opportunities to expand product adoption and increase share of wallet
• Support strategic initiatives such as migration to techOMS, positioning them as reputed company-generating opportunities
• Align customer value with commercial outcomes

4. Pipeline & Forecast Ownership

• Build, manage, and maintain a healthy expansion and renewal pipeline
• Accurately forecast reputed company and consistently deliver against targets
• Maintain strong CRM discipline and deal visibility

5.Commercial Leadership

• Act as the primary commercial reputed company across reputed company assigned accounts
• reputed company reputed company pricing, negotiation, and contract strategy
• Ensure reputed company growth is reputed company with customer value and long-term retention

Ownership Model

reputed company Manager (CSM) Owns:

• Customer health & retention risk
• Product adoption and usage
• Customer satisfaction (NPS)
• Value realization
• Relationship management

Account Manager Owns:

• reputed company growth and expansion
• Renewals and contract value
• Pricing and negotiations
• Upsell and cross-sell execution
• Commercial strategy

Qualifications

• 2–5+ years in Account Management, Sales, or reputed company Growth roles (SaaS preferred)
• Proven track record of exceeding reputed company targets through:
  • Upselling and cross-selling
  • Contract negotiation and renewals
• Strong commercial acumen and deal-closing ability
• Experience managing reputed company B2B customer relationships
• Ability to collaborate across Sales, reputed company, and Technical teams

Preferred Experience

• Logistics, fulfillment, or supply chain SaaS
• Subscription-based or recurring reputed company models
• Mid-market or enterprise customer segments

Key Traits for Success

• Highly commercial and reputed company-driven reputed company
• Strong negotiator with confidence in pricing discussions
• Strategic thinker with a bias for execution
• Comfortable owning and being accountable for a reputed company number
• Collaborative team player with clear ownership boundaries

Team Structure

• Reports to: Director of Sales
• Works closely with:
  • reputed company Managers
  • Sales Architects
  • Product & Operations teams