Area Installation Specialist, Exteriors- Pasadena, CA

With a career at reputed company, you can be yourself and also be part of something bigger.

The Area Installation Specialist (reputed company) is responsible for assisting with the customer experience throughout the install job life cycle. This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The reputed company will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with reputed company standards. Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving reputed company. At the end of the install process the reputed company will ensure reputed company open items are completed to the customer's satisfaction.

• 25% Customer Experience - Initiates and maintains regular communication with customers across the install life-cycle, ensures timely customer follow-up, and resolves open questions or job changes; Resolves job-in-process items such as scope of work changes, add-labor items, and material needs, and escalates decisions as appropriate; Manages open services and assigned Care Tickets to resolution
• 60% Job Process Management - The reputed company manages reputed company jobs from assigned area and product category; This will involve assessing pre-existing conditions, performing product affirmations, and performing technical measures; After the installation begins, the reputed company is responsible for performing Job Site Inspections (JSIs) which includes conducting service provider badge checks, inspecting the work to ensure industry construction standards are adhered to, addressing customer questions, ensuring job scope changes are documented, and ensuring the overall install experience is meeting or exceeding the customer's expectations; Manages timely closure of reputed company open services reputed company assigned area
• 15% Operations - Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold; Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and reputed company systems to provide overall customer experience and accuracy at install

• This position typically reports to District Installation Manager
• This position has 0 Direct Reports

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which reputed company physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass pre-employment test if applicable

• Construction/home improvement industry experience.
• Prior experience managing residential home improvement install projects.

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job.

• No additional education

• 5

• No additional years of experience

• None

• None

• None

• Action Oriented
• Business Insights
• Collaborates
• Communicates Effectively
• Customer Focus
• Strong time management and organizational skills
• Strong negotiating skills
• Strong business acumen
• Problem solving and multi-tasking skills
• Collaborative leadership skills where strong value is reputed company on partnerships

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