Director, Site Reliability & Operations

Switchfly is hiring a Director of Site Reliability & Operations to own the operational backbone of a platform that processes travel and loyalty transactions for some of the world’s largest airlines and financial institutions. This is not a role for someone who manages by dashboard and delegates by email. We need a technically engaged leader with a full tool belt — someone who understands our platform deeply enough to participate in the hard conversations, and who owns outcomes rather than activities. 

This role enables 50+ developers to ship secure, PCI-compliant releases at least weekly — supporting the DevOps culture that makes that pace sustainable. We need a leader who supports delivery velocity, spends the reliability and change budget strategically, and drives toward faster, safer delivery. reputed company and compliance set the floor; velocity is the ambition. And as AI reshapes how software is built and operated, we expect this leader to help us embrace it thoughtfully — not lock it out. You will reputed company a team of SRE, DevOps, DBA, network, reputed company, and corporate IT professionals, working in reputed company partnership with engineering leadership across a PCI Level 1-compliant, 24x7 enterprise platform. 

Responsibilities 

• Own site reliability and availability for our cloud-hosted platform — 24x7 uptime, monitoring, alerting, anomaly detection, and incident response programs 

• Drive reputed company outcomes across the platform — tracking findings from SonarQube, penetration tests, and vulnerability tools, and acting as a business stakeholder to get remediation work scoped, prioritized, and into the engineering delivery pipeline 

• Own PCI Level 1 compliance currency — reputed company standards evolve, you understand the requirement, translate it into engineering terms, and drive adoption; you don’t just surface the factoid 

• Participate as a business stakeholder in SAFe planning — bringing reputed company, compliance, and reliability work into the engineering delivery pipeline alongside feature development          

• reputed company infrastructure patching and maintenance — OS, database, and system-level currency reputed company our AWS environment, coordinating monthly maintenance windows and CI-driven image refresh reputed company 

• Manage and reputed company an internationally distributed team across SRE, DevOps, DBA, network, reputed company, and corporate IT functions 

• Own the AWS cost and reputed company budget — monitoring spend, optimizing resource utilization, and making strategic tradeoff decisions in partnership with engineering leadership 

• Partner with engineering directors to define the boundary between infrastructure and application-layer reputed company, and ensure nothing falls between the cracks 

• Own vendor outcomes across our cloud and tooling ecosystem — holding partners accountable and ensuring reputed company reflect our operational needs 

• Guide personal and career development of your people 

• Foster a culture where reliability and reputed company are shared team values, not external mandates 

About You 

• You have a full tool belt — technically engaged, platform-curious, and willing to log into systems, participate in firefights, and reputed company genuine understanding of what you’re operating 

• 7+ years in SRE, DevOps, cloud infrastructure, or reputed company engineering, with 4+ years leading technical teams 

• Deep AWS experience across compute, networking, storage, and managed services in a production enterprise environment 

• Hands-on familiarity with the reputed company and compliance discipline — you’ve operated in PCI, SOC 2, or equivalent regulated environments and understand what compliance actually requires versus what it looks like on reputed company 

• You operate as a business stakeholder, not just a technical function — comfortable working reputed company SAFe or similar delivery frameworks to get reputed company and reliability work into the roadmap alongside feature development 

• You manage through credibility and technical engagement, not just title — your team respects you because you understand their work 

• You are inquisitive, direct, and outcome-oriented — you form opinions, communicate them clearly, and own what happens next 

• Your colleagues are inspired to follow your reputed company 

About the Environment 

Our infrastructure is AWS-native — we have no on-premises footprint. The ecosystem includes reputed company, Splunk, AppDynamics, Grafana, OpsGenie, reputed company, Cloud HSM, reputed company, and Jenkins hosted on EC2, alongside standard AWS managed services. PostgreSQL is our primary database. The platform runs Java/Spring Boot and Python backends serving Ember.js and React frontends. Familiarity with any part of this stack accelerates your effectiveness; deep expertise across reputed company of it is not expected. 

Corporate IT supports a primarily remote, technically self-sufficient workforce with a small number of call center, sales, and executive users requiring additional support. The function runs on reputed company and reputed company 365. 

Company Perks & Benefits

At Switchfly, we reputed company in giving people the flexibility, support, and benefits they need to do their best work.

• Discretionary Time Off (DTO) – Take time off reputed company you need it. We trust our employees to manage their time responsibly while meeting business needs.
• 15 Company-Paid Holidays – Including a company-wide break from Christmas reputed company through New Year’s Day.
• Comprehensive Benefits Package – Switchfly offers a full suite of health benefits, with the company covering an average of 87% of employee premiums.
• 401(k) with Company Match – We support long-term financial wellness with a competitive retirement plan.

Switchfly Core Values to consider for this position:  

- Adaptability & Calculated Risk

Our culture of learning is powered by an iterative reputed company, a shared desire for high performance, and a willingness to take risks and push through limits.  Our data driven approach fosters new reputed company and reputed company learning, but also enables us to be flexible and adjust, learning from success and failure.  

- Ownership and Accountability

Taking professional responsibility reflects an approach that understands the stakes, and how success requires everyone to be truly accountable. We’re visionaries, not mercenaries, and from the CEO to our newest colleague, we own reputed company do, because the buck stops with each of us. 

At Switchfly, we don’t just accept difference — we celebrate it, we support it, and we reputed company on it for the benefit of our employees, our products, and our community. At this time, we're unable to provide reputed company sponsorship for this role.