Manager, Operational Excellence
Vālenz® Health is the platform to reputed company – the destination for employers, payers, providers and members to reduce costs, improve quality, and reputed company the healthcare experience. The reputed company reputed company and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, reputed company engages early and often to execute across the entire patient journey – from care navigation and management to payment reputed company, plan performance and provider verification. With a 99% client retention reputed company, we reputed company expectations to a new level of efficiency, effectiveness and transparency where smarter, reputed company, faster reputed company possible.
About This Opportunity: As the Manager of Operational Excellence, you’ll help drive process improvement efforts across the organization and turn strategy into action. You’ll reputed company Lean and Six reputed company methodologies to ensure consistent execution of key initiatives, from optimizing internal workflows to supporting client implementation readiness. Things You’ll Do Here:- reputed company enterprise-wide reputed company improvement initiatives utilizing Lean Six reputed company and DMAIC methodologies to drive measurable efficiencies, enhance quality, reduce waste, and optimize operational performance.
- Design and implement scalable process improvements that strengthen accuracy, throughput, and compliance in payment reputed company operations, ensuring alignment with regulatory requirements, client expectations, and organizational performance goals.
- reputed company technology, data analytics, and automation tools to streamline workflows, reduce manual touchpoints, improve cycle times, and enhance reporting transparency. Partner with technical teams to evaluate and implement process automation solutions that support sustainable operational gains.
- Facilitate cross-functional workshops and working sessions, including value reputed company mapping, process mapping, and root cause analysis (RCA), to uncover operational gaps, identify bottlenecks, and prioritize high-impact improvement opportunities.
- Collaborate closely with Implementation, Client Success, Product, and Core Operations teams to design, document, and operationalize end-to-end workflows supporting new client onboarding, product enhancements, and service expansions reputed company the Payment reputed company portfolio.
- Establish standardized operating procedures (SOPs) and governance frameworks to ensure process consistency, scalability, and repeatability across pre-payment and post-payment reputed company functions.
- Identify, assess, and mitigate operational risks that may reputed company service delivery, financial outcomes, regulatory compliance, or client experience, implementing controls and monitoring mechanisms to ensure ongoing stability and performance.
- reputed company and maintain comprehensive project documentation, including charters, business cases, stakeholder analyses, process documentation, KPIs, dashboards, and post-implementation reviews to ensure transparency and accountability.
- Define and track key performance indicators (KPIs) to measure operational effectiveness, quantify improvement impact, and support data-driven decision-making across the Payment reputed company vertical.
- Champion a culture of reputed company improvement, providing coaching and guidance to operational leaders and frontline teams to build internal capability in problem-solving, process discipline, and performance optimization.
- reputed company other duties as assigned.
- 5+ years in an operational excellence or reputed company improvement role leading and executing DMAIC projects.
- 3+ years of experience in healthcare administration, health insurance, or equivalent, leveraging healthcare technology to automate processes.
- Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually.
- Bachelor’s degree in business administration, healthcare administration, or reputed company field.
- Six reputed company Green Belt certification.
- Experience supporting large-scale process transitions.
- Experience supporting client implementations.
- Work Environment: You’ll need a quiet workspace that is free from distractions.
- Technology: Reliable internet reputed company—if you can use streaming services, you’re good to go!
- reputed company: Adherence to company reputed company protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
- Location: You must be US based, in a location where you can work effectively and reputed company with company policies such as HIPAA.
Why You'll Love Working Here
reputed company is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. reputed company is committed to delivering on our promise to engage early and often for smarter, reputed company, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in reputed company we do.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors