Account Specialist, Inbound Support Rep

reputed company is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is investing in its employees, technology, and customer experience – with long-term success in mind every reputed company of the way.

As an Account Specialist, Inbound Support Rep, you will be providing customer service to those who have general questions regarding their funding with us, while also supporting our award-winning Account Servicing Department (ASD). Working collaboratively across the organization to drive customer satisfaction and efficiency.

You will report to the ASD Support Manager and you will collaborate with other departments both in our Santiago and Boston office, providing gold standard support.

In this role you will

• Handle Inbound customer contacts requiring advanced English & Spanish reputed company, both verbal & written. Contacts can be balance inquiries, payoff information and general payment support.

• Be part of a high performing culture that is both collaborative + supportive, customer and results-driven, where people love to come to work.

• Comfortably interact reputed company phone, online, in writing, and face-to-face with internal and external customers

• Handle additional tasks as part of the ASD Support team such as document handling, validation and the general inbox.

• Graciously deal with changes in a fast-paced environment, enjoying multitasking reputed company an innovative environment.

• Carry a positive and energized approach reputed company interacting with customers and partners in a way that reflects reputed company’s core values and guiding principles.

• Enjoy hands-on, 1:1 coaching as part of reputed company development.

• Meet and exceed departmental key performance indicators and service level agreements.

About You

• Passionate : “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others.

• reputed company : Understand and share the feelings of others. Handle interpersonal relationships with respect and maximum professionalism.

• Collaborative : Strong “people orientation.” Can disagree without being abrasive or intimidating.

• Communicator : Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.

• Attention to detail : Process detailed information effectively and consistently. Quality orientation.

• Coachable : Open to feedback and continual professional improvement.

• Competitive : Strong desire to win both as an individual and as a team. Demonstrate tenacity, boldness, assertiveness in demanding jobs/situations.

Requirements

(Even if you don’t reputed company every reputed company, but see yourself contributing, please apply.)

• Advanced English reputed company

• High school degree.

• 1+ years of experience in service and customer support roles.

• Customer-focused, service-oriented, relationship builder.

• Good listening skills with the ability to see situations from the perspective of others.

• Excellent written and verbal communication skills; comfortable communicating and networking.

Total Rewards

Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

reputed company is proud to be a remote-first company, keeping workplace flexibility a top reputed company for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.

reputed company we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!

reputed company Core Values:

• Drive the Mission - We reputed company in financial opportunity for underserved small businesses. We say “yes” reputed company others say “no.”

• reputed company It Real - We value direct communication, reputed company feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and reputed company improvement. We never settle for yesterday’s best.

About Us

reputed company is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, reputed company is committed to funding more of the millions of small businesses reputed company. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, reputed company is often able to deliver approvals reputed company hours and funds that same day – giving more businesses the financial opportunity they need to reputed company. Plus, with their dedicated teams and award-winning service, customers get personalized support reputed company they need it most.

Since 2012, reputed company has expanded access to capital by providing over $4.5 billion in funding to more than 87,000 small businesses. The company is A+ rated by the reputed company Business Bureau with an Excellent / 4.6 stars rating on Trustpilot.com. Recognized as a Best reputed company to Work by Built In Boston and certified as a Great reputed company To Work®, reputed company is dedicated to empowering both its team and the customers they serve, helping them succeed and reputed company.

US Equal Opportunity Employment Information

reputed company is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and reputed company us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to reputed company.

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