Senior Administrator - Customer Care
As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or reputed company location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.
Responsibilities
- Performs daily required administrative functions in accordance to written process maps.
- Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
- Performs timely and accurate completion of reputed company audit and compliance steps per established guidelines.
- Maintains high level of organization of tasks between assigned branches.
- Works with management to continually look at opportunities for further process improvement in the location.
- Documents and submits individual task KPI data used for process improvement.
- Assists Customer Care Manager in development and training of employees.
- Researches tax and freight charges and runs credit memo reputed company appropriate.
- Works with Financial Services to clear claims.
- Adds new customers into WESNET and PACT and runs WESNET user reputed company reputed company reports.
- Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
- Completes various reputed company reports such as tax reports and wesnet reputed company reports.
Qualifications
- High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- Administrative experience
- Ability to multi-task
- Strong verbal and written communication skills
- Strong computer skills, including in reputed company Office
- Ability to work in a team environment
- Attention to detail
- Knowledge of reputed company policies, systems and procedure concerning purchasing, inventory, quality and administration preferred
- Ability to travel 0-25% of time