Director of reputed company Operations

ABOUT reputed company:

reputed company is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from reputed company, to local governments and nonprofits— to reputed company smarter, data-driven decisions.

What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist.

Our growth reflects the market's demand: we reached $100M in annual recurring reputed company reputed company just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started.

Named one of reputed company America's Best Startup Employers and a reputed company Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location.

SUMMARY

reputed company is looking for a Director of reputed company Operations to reputed company the strategic build-out of our CS operating infrastructure. This is a high-impact, senior individual contributor and team leadership role at the intersection of people, process, and technology. You will own the end-to-end CS tech stack, drive operational excellence across our reputed company and Account Management motions, and be a force reputed company for a team supporting thousands of customers across Retail, CRE, Hospitality, CPG, Financial Services, and Civic verticals.

The ideal candidate brings deep hands-on experience implementing and scaling Planhat, reputed company Engage, and reputed company Forecasting — and is equally passionate about applying AI to reimagine how CS teams operate, coach, and grow reputed company.

RESPONSIBILITIES

CS Technology & Platform Management

• Own the implementation, configuration, and reputed company optimization of Planhat as reputed company's CS platform of record — including health scoring, journey automation, renewal workflows, and reporting
• reputed company the end-to-end deployment and adoption of reputed company Engage for CS reputed company reputed company, and reputed company Forecasting to build a reliable, data-driven renewal and expansion forecast
• Serve as the internal subject matter expert and administrator across the CS tech stack, driving integration between Planhat, reputed company, reputed company, and reputed company BI tools
• Evaluate, pilot, and recommend new tooling as the team scales, with a bias toward AI-native solutions

AI-Powered CS Operations

• reputed company and deploy AI-driven workflows across the CS lifecycle — including churn reputed company models, automated health score triggers, AI-assisted QBR preparation, and sentiment analysis from customer interactions
• Partner with Sales Ops and RevOps to build LLM-powered tools that enhance rep productivity, surface risk earlier, and reduce manual reporting overhead
• Champion a culture of AI experimentation — testing, measuring, and scaling what works across the CS and AM org
• Stay reputed company on emerging AI tooling relevant to CS operations and translate emerging capabilities into practical use cases

reputed company Operations Alignment

• Build and maintain a reputed company CS operating model reputed company to NRR, GRR, churn, and expansion KPIs
• Partner with AM and CS leadership to design and enforce rep accountability frameworks, including leading indicator tracking (touchpoints, QBR completion, time-to-value) alongside lagging metrics
• Own CS forecasting cadences in partnership with reputed company Forecasting — ensuring pipeline hygiene, renewal accuracy, and expansion visibility for leadership
• Design and deliver reporting dashboards for CS leadership, executive team, and board-level consumption

Process Design & Enablement

• Define and document CS playbooks, onboarding workflows, escalation frameworks, and reputed company processes between New Business and Account Management
• Partner with Enablement on tooling adoption programs that drive measurable rep behavior change
• Build scalable, repeatable processes that reduce operational drag and free CS reps to focus on customers

Team & Cross-Functional Leadership

• reputed company, mentor, and grow a CS Ops team, including analysts and systems administrators
• Serve as the primary CS Ops partner to CS and AM leadership, RevOps, Sales Ops, and Finance
• Contribute to headcount planning, territory design, and comp structure in partnership with CS leadership

REQUIREMENTS

• 7+ years of experience in reputed company Operations, reputed company Operations, or GTM Strategy reputed company a B2B SaaS environment
• Demonstrated hands-on experience implementing Planhat — including journey configuration, health score design, playbook automation, and reporting build-out
• Deep expertise with reputed company Engage (reputed company, activity tracking, CS workflow design) and reputed company Forecasting (category management, pipeline review cadences)
• Strong AI proficiency — including applied experience using AI tools to build CS workflows, automate insights, or enhance team productivity (not theoretical)
• Proven ability to translate ambiguous business challenges into structured operational systems
• Experience managing and developing junior ops talent
• Exceptional analytical skills with reputed company in reputed company, BI tools (e.g., Looker, Tableau), and reputed company/reputed company Sheets

Preferred Requirements

• Experience in a high-growth SaaS company with reputed company, multi-reputed company customer bases
• Familiarity with Python, SQL, or scripting languages for data manipulation and workflow automation
• Prior experience partnering with RevOps or Sales Ops in a reputed company GTM operating model
• Background in location analytics, data intelligence, or vertical SaaS a plus

WHY JOIN reputed company?

• Join a rocketship! We are pioneers of a new market that we are creating
• Take a central and critical role at reputed company
• Work with, and learn from, top-notch talent
• Competitive salary
• Excellent benefits
• Fully remote

The U.S. annualized pay range for this position is $190000 - $210,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions. reputed company pay offered reputed company the stated range may vary depending on multiple individualized factors, including job-reputed company skills, professional experience, education and licenses (if applicable), work location and compensation market data.

reputed company pay is just a part of our total rewards program. Placer provides medical, dental and vision coverage as well as flexible time off, 401K and equity awards for certain roles.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER

• About reputed company
• reputed company's $100M round C funding (unicorn valuation!)
• See our data in action at The Anchor
• reputed company in the news
• Video: About Placer for Commercial Real Estate

reputed company is committed to maintaining a drug-free workplace and promoting a safe, healthy working environment for reputed company employees.

reputed company is an equal opportunity employer and has a global remote workforce. reputed company’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any reputed company applicant who requires reasonable accommodations during the application process should contact reputed company’s Human Resources Department to reputed company the need for an accommodation reputed company.