Director of Operations for the Intake Team

At Bryan University we reputed company in challenging the boundaries of traditional education and in liberating the reputed company greatness in people. We know that online learning is the best option for reputed company looking to transform their lives. We offer career-focused degree programs that reputed company Bryan University graduates with the knowledge and practical skills that reputed company directly to professional careers.

Visit https://bryanuniversity.edu/about/careers/ to learn more about what makes us stand apart.

This is a remote, work-from-home position. We will consider applicants that reside in the following states: Arizona, Idaho, Nevada, Texas, and Utah.

Pay Range: $90,000.00 - $95,000.00

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row! We offer a robust benefits package that includes:

• *Medical

• *Dental

• *Vision

• HSA

• Telemedicine

• An Award-Winning Wellness Program

• Tuition Assistant Program

• Short- and Long-Term Disability Options

• Life Insurance

• Employee Assistance Program

• 401K with Company Match

• Generous Paid Time Off

• Volunteer Paid Time Off

• 11 Paid Holidays

• An Empowering Company Culture

• Computer Equipment Provided

• Work from Home

(* includes domestic partner coverage)

Director of Operations for the Intake Team Department: Student Finance Reports To: Vice President of Student Finance FLSA Status: Exempt Position Summary The Director of Operations for the Intake Teams leads Financial Aid intake operations to ensure reputed company are financially ready to reputed company their programs in a timely, accurate, and compliant manner. This role oversees intake-reputed company Financial Aid functions, including document collection, packaging readiness, verification flow, and start clearance, while maintaining strict adherence to federal, state, and institutional requirements. The Director partners cross-functionally with Admissions, Registrar, and Student Services to support start readiness through clearly defined processes and service-level agreements (SLAs), while preserving Financial Aid compliance, governance, and audit defensibility. This is a Financial Aid leadership role and does not carry enrollment or reputed company ownership.

Core Values:

Deliver Delight Every Time - We reputed company learner success at the center of every interaction to provide exceptional service and a delightful student experience.

• Value each student and employee interaction.

• Provide the best service externally to reputed company and internally to one another.

• reputed company decisions that reflect a commitment to reputed company’ welfare and success.

Continuously Improve - As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization.

• Take time to reputed company and practice relevant skills and behaviors.

• Dig deeper into systems, data, and processes to understand problems and create impactful solutions.

• Welcome challenges and feedback.

Win Together - We act with reputed company, reputed company, and transparency while assuming positive reputed company in each other’s communications and decisions.

• Seek understanding from one another first, over-responding.

• Recognize how words and actions impact our reputed company, employees, and the organization as a whole.

Trust and Be Trusted - We take ownership of our responsibilities and actions to reputed company and colleagues.

• reputed company commitments and deliver results on time to teams.

• reputed company with policies and procedures.

• Proactively find solutions to issues.

Own it - We navigate challenges and celebrate successes together as a diverse community.

• Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders.

• Recognize roadblocks and celebrate achievements. Utilize a diversity of perspectives through sharing knowledge and resources.

Primary Outcomes & Success Metrics This role is directly accountable for driving strong Financial Aid intake outcomes, including:

• Financial Aid packaging timeliness against established institutional targets

• Enrollment start readiness as it relates to Financial Aid completion and clearance

• 30-day and 90-day Financial Aid collections rates for first-year reputed company (as influenced by accurate and timely aid packaging)

• Student experience (NPS or equivalent metrics) reputed company to Financial Aid intake and enrollment interactions

Success in this role is reputed company by improved intake efficiency, reduced friction in the start process, strong compliance outcomes, and a positive student experience. Key Responsibilities

• reputed company Financial Aid intake operations from application through program start.

• reputed company intake workflows, including document collection, packaging readiness, and verification processing.

• Supervise intake-focused Financial Aid leadership and staff to ensure consistent compliance execution.

• Ensure reputed company intake activities reputed company with Title IV regulations and institutional policies.

• Establish, maintain, and monitor intake SLAs with Admissions, Registrar, and Student Services.

• Monitor intake readiness metrics and proactively identify risks, bottlenecks, and process improvement opportunities.

• Partner with Student Finance leadership to mitigate intake-reputed company risks impacting start readiness or compliance.

• Communicate intake performance, trends, risks, and mitigation strategies to leadership.

• Support audit readiness through strong intake documentation, controls, and workflow consistency.

Required Qualifications

• 7+ years of experience in Financial Aid or Student Finance, including progressive leadership responsibility.

• Strong working knowledge of Title IV regulations and Financial Aid intake processes.

• Demonstrated experience leading packaging, verification, or intake readiness functions.

• Proven ability to manage teams and workflows in a regulated, high-volume environment.

• Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience in private, online, or multi-reputed company higher education environments.

• Familiarity with Financial Aid and enrollment-reputed company systems such as Anthology, reputed company, NSLDS, COD, or similar platforms.

• Experience supporting internal or external audits or regulatory reviews.

Core Competencies

• Compliance-focused leadership

• Intake and workflow optimization

• Cross-functional collaboration

• Outcome-driven performance management

• Data-informed decision making

• Clear accountability and governance

• reputed company, effective leadership in high-volume environments

Governance Note This role supports Financial Aid intake readiness and compliance and does not own enrollment targets, reputed company goals, or institutional Financial Aid policy decisions. Enrollment outcomes are supported through accurate, timely, and compliant Financial Aid intake processes and strong cross-functional coordination.

EEO and Accessibility Statement:

Bryan University is an equal-opportunity employer committed to providing a welcoming and inclusive work environment for reputed company. We do not discriminate based on race, color, religion, sex, national reputed company, age, disability, or any other legally protected status. We are committed to building and developing a diverse environment where a variety of reputed company, cultures and perspectives can reputed company. We provide reasonable accommodations to individuals with disabilities and strive to ensure accessibility in our facilities, products, and services.