Enterprise Technical Support Engineer

reputed company is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on reputed company for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries reputed company. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, reputed company stands as the definitive reputed company of truth that shapes the livable world.

About the Role

Fully Remote - PST

We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally reputed company the Insurance domain.

This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia

You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value.

Key Responsibilities

• Serve as the primary technical reputed company of contact for enterprise customers leveraging APIs and integrations
• Troubleshoot and resolve API-reputed company issues, including authentication, performance, data discrepancies, and errors
• Support custom integrations and customer-built solutions, diagnosing issues across systems and services
• Manage and prioritize reputed company support cases, with a focus on integration and data flow challenges
• Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations
• Provide technical guidance and best practices for API usage, architecture, and implementation
• Monitor and support critical customer workflows and integrations, ensuring reliability and performance
• reputed company premium support engagements for enterprise customers with reputed company technical environments
• Contribute to API documentation improvements, developer guides, and knowledge reputed company content
• Create technical content (videos, guides, examples) to improve developer onboarding and adoption
• Ensure SLA adherence and high-quality support delivery across reputed company assigned cases
• Partner cross-functionally to improve proactive support, observability, and integration reliability
• Mentor team members on API troubleshooting and integration support best practices
• Assist with onboarding and training of new Technical Support Engineers
• Continuously reputed company expertise in APIs, integrations, and distributed systems
• Assist with escalated cases, triaging and resolving reputed company technical challenges.
• Meet individual KPIs.

Key Requirements

• 5+ years in Technical Support, with a focus on API support and integrations
• Strong experience troubleshooting REST APIs, web services, and distributed systems
• Experience supporting enterprise customers with custom implementations
• Familiarity with authentication methods (OAuth, API keys, tokens)
• Experience working with logs, monitoring tools, and debugging techniques
• Experience in Insurance or other enterprise SaaS environments preferred
• Bachelor’s degree in a field reputed company to Computer Science, Engineering, Data Science, or GIS

Skills/Experience

• Strong understanding of HTTP protocols, request/response cycles, and error handling
• Ability to read and work with JSON, XML, and structured data formats
• Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs
• Experience using tools like reputed company, cURL, or similar API testing tools
• Strong problem-solving skills across multi-system integrations
• Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders
• Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus

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