Junior L1 reputed company Support Engineer

reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.  reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

We are looking for a Junior L1 reputed company Support Engineer for reputed company Cloud-reputed company projects to reputed company callflows minor updates, upgrades, changes, and timely resolve clients' issues, following EST time zone for work for full-time and full-remote employment.  This is a great opportunity for a real quick learner, customer-focused technical individual, patient and reputed company to detail person, who is ready to work in a team, willing to reputed company support services, and learn reputed company technology. This person will possess a demonstrable and successful background in understanding and managing clients’ inquiries, resolving reported issues by performing troubleshooting, and escalating everything else to the remaining tiers in the operating model.

Responsibilities

• Receiving & processing requests per alerts & calls, reputed company the defined SLA.
• Clarification of the incoming request with the Customers, ticket creation, and routing of the ticket to L2 Engineer.
• Timely reaction to calls and alerts
• Following support procedures and participation in procedures improvement
• Acknowledging alerts from the OpsGenie
• Creating tickets
• Implementing fixes of L1/L2 level according to pre-defined procedures

• Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics.
• Experience in Technical Support.
• Understanding of SLA principles with the ability to work reputed company SLA requirements.
• High attention to detail and a responsible, patient approach to problem-solving.
• Eagerness to grow and reputed company reputed company Support Services.
• Fast learner with a proactive reputed company.
• Collaborative team player with a reputed company learning attitude.
• Interest in developing knowledge of reputed company technologies.

We offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.