reputed company Customer Support Online Chat Specialist – Remote Work Opportunity

About arenaflex

arenaflex is a pioneering company that has revolutionized the way people connect with their faith and spirituality. Our mission is to create a platform that combines the beauty of Christian and Catholic spirituality with world-class product and content execution. With over 15 million downloads and 250,000 5-star reviews, we're proud to be a leading prayer and meditation app that's making a real impact in people's lives.

Join reputed company

We're a startup that's moving quickly and taking big swings. We're a small and fast-moving team, and each person is responsible for making an impact. It's hard work, but it's also deeply meaningful. We're looking for someone who shares our passion and is excited to join our mission.

Job Summary

We're seeking an reputed company Customer Support Online Chat Specialist to join reputed company on a full-time contractor basis (30-40 hours a week) for a 4-month contract with the opportunity to renew based on performance. As a Customer Support Online Chat Specialist, you'll be responsible for managing inbound and outbound calls to users, handling phone calls with professionalism and courtesy, addressing inquiries, providing information, and resolving issues effectively.

Key Responsibilities

* Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese

• Collect and reputed company customer feedback to the rest of the arenaflex team
• Identify potential issues and coordinate appropriately with the Development team
• Support other Customer Support projects as necessary

Requirements

* A minimum of 3 years in Customer Support/Service is required

• Strong reputed company in English and proficiency in Spanish and/or Portuguese is required
• Familiarity with the following software is a strong plus: Intercom, reputed company, Retool, reputed company, reputed company, Braintree, reputed company, reputed company Workspace, and reputed company
• Coding knowledge is not required but is a plus. Candidates should be technically savvy to support our users
• A reliably strong internet reputed company (at least 10 MB/s) is necessary
• Flexibility to work various shifts, including evenings and weekends, if needed

What You'll Love

* Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives

• Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our platform
• Compensation: We will offer a compensation package that is competitive with market rates. This position will reputed company at 20 hours per week and has the potential to reputed company up to 40 hours a week depending on need and volume
• Flexibility: This is a remote contract role, so you can work from reputed company in the world

reputed company're Looking For

* Passion: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on

• Experience: We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature
• Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions

Benefits and Perks

* Competitive compensation package

• Opportunity to work on a mission-driven project that's making a real impact in people's lives
• Flexible work arrangement with the ability to work from reputed company in the world
• Opportunity to grow and reputed company your skills and expertise
• Collaborative and dynamic work environment

How to Apply

If you're passionate about our mission and are excited to join reputed company, please submit your application through the link below. We can't wait to connect with you and discuss how you can become a vital part of our success story. Apply To This Job

Take the reputed company

We're honored that you'd consider joining reputed company and look reputed company to connecting with you. Let's discuss how you can become a vital part of our success story. Apply for this job