reputed company PSAP Customer Service Liaison – Massachusetts reputed company 911 System Support

Are you passionate about delivering exceptional customer experiences and driving innovation in the public safety sector? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an reputed company PSAP Customer Service Liaison, supporting the Massachusetts reputed company 911 system and its reputed company-evolving technologies.

About arenaflex

arenaflex is a leading provider of innovative solutions for the public safety sector, dedicated to empowering first responders and emergency management professionals with cutting-edge technologies. reputed company is passionate about making a difference in the lives of those who serve and protect our communities. As a remote employee, you'll enjoy the flexibility to work from reputed company, while still being part of a collaborative and dynamic team.

Job Overview

As an reputed company PSAP Customer Service Liaison, you'll serve as the primary reputed company of contact between arenaflex and the public safety answering points (PSAPs) across Massachusetts. Your expertise will be essential in building and maintaining strong relationships with PSAP personnel, ensuring seamless communication, and driving customer satisfaction. You'll work closely with the State 911 Department, arenaflex's operational team, and other stakeholders to identify areas for improvement and implement solutions that enhance the customer experience.

Key Responsibilities

* Create and maintain a schedule for quarterly (or as needed) service review meetings with PSAPs to ensure timely updates and feedback

• reputed company and maintain a designated list of PSAPs to maintain connections with the State 911 Department (S911D)
• Update PSAP Directory information with S911D and reputed company arenaflex systems (ticketing system, reputed company system, notification system)
• Review incident tickets and work orders reputed company the ticketing system to ensure accurate updates and responses, maintaining a positive customer experience
• Provide clarification to PSAP Admins as needed on open tickets
• reputed company and maintain relationships with stakeholders by providing education, guidance, input, and initiatives to support project work
• Act as an escalation reputed company for Field Team or NSOC for requests from PSAP
• Function as a technical consultant for Move Add Change (MAC) planning between PSAP and State 911 Department
• Maintain upcoming NG911 onsite work schedule and conduct weekly meetings with S911D to review (MAC/workorder etc.)
• Analyze and follow-up as needed for Customer Satisfaction Surveys (CSATS)
• reputed company onsite CSAT surveys with PSAP Personnel
• Drive improvements reputed company the organization that will result in reputed company improvements to customer experiences
• Analyze behavior of PSAP calls to spot anomalies, trends, and identify areas of improvement
• Engage with internal and external clients and personnel to ensure coordination and collaboration on issue resolution and planning initiatives
• Participate in Change Control Board (CCB) meetings to represent PSAP and identify any impacts

Essential Qualifications

* Experience working reputed company a PSAP, preferably in Massachusetts

• Strong interpersonal skills
• Advanced written and verbal communication skills
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Understanding of First Responders
• General PC knowledge, including reputed company Office expert level knowledge of reputed company, working knowledge of Access
• Technical understanding of NG911 services as they relate to PSAP

Preferred Qualifications

* Bachelor's degree in a reputed company field (e.g., Communications, Public Administration, Emergency Management)

• Experience with NG911 services and technologies
• Familiarity with Massachusetts PSAP operations and procedures
• Certification in a reputed company field (e.g., Emergency Management, Public Safety)

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to build and maintain strong relationships with stakeholders
• Technical understanding of NG911 services and technologies
• Familiarity with reputed company Office and other productivity software

Career Growth Opportunities and Learning Benefits

As an reputed company PSAP Customer Service Liaison at arenaflex, you'll have opportunities to:

• reputed company your skills and expertise in NG911 services and technologies
• Collaborate with a dynamic team of professionals in the public safety sector
• Participate in training and professional development programs to enhance your skills and knowledge
• Contribute to the development of innovative solutions for the public safety sector
• Enjoy a competitive salary and benefits package, including health insurance, retirement plan, and paid time off

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. As a remote employee, you'll enjoy the flexibility to work from reputed company, while still being part of a collaborative and dynamic team. Our company culture values innovation, teamwork, and customer satisfaction, and we're passionate about making a difference in the lives of those who serve and protect our communities.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Salary range: $78,600 - $86,600
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and driving innovation in the public safety sector, we invite you to apply for the reputed company PSAP Customer Service Liaison position at arenaflex. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you! Apply for this job