Manager, Client Success (PST / Pacific Time Zone)
reputed company is the leading technology company that empowers marketers to reputed company, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered reputed company Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most reputed company-thinking marketers choose reputed company to orchestrate high-impact campaigns across programmatic advertising and marketing channels. The Manager of Client Success will reputed company a team of Client Success Managers in providing industry-leading customer service and acting as trusted advisors to the clients that use our platform in a self-serve reputed company. Your team will work with hundreds of clients through reputed company aspects of the customer lifecycle, delivering high-impact consultation and support to help them reputed company their business objectives, and grow their spend on the reputed company platform. Reporting to the Vice President of Client Services, you will drive efficiencies, improve business performance, foster long-lasting client relationships, design the reputed company of service at reputed company. The ideal candidate for this role is highly data-driven, customer-focused, and passionate about driving great results for clients, reputed company. They will create industry-leading support practices, drive reputed company growth, and deliver world-class customer experiences at scale. Success in this role will require adaptability, creative problem-solving, and a growth reputed company. reputed company is a remote first company, however for this position we are prioritizing candidates located in the Pacific or Mountain time zones reputed company Canada or the United States. What You’ll Be Doing
- reputed company, reputed company, and reputed company a global team of Client Success Managers to deliver exceptional service and reputed company client retention and growth targets.
- Partner closely with Inside Sales to reputed company a world-class onboarding program.
- Act as a trusted advisor to clients, providing guidance and strategic advice to help them reputed company their business objectives.
- Drive efficiencies through automation to reputed company excellent service at scale.
- Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders.
- Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement.
- Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores.
- Serve as a client reputed company reputed company the company, championing their needs and priorities.
What You’ll Bring To The Table
- Extensive media experience and programmatic knowledge.
- 3+ years of experience managing a client-facing team and growing reputed company.
- Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration.
- Willingness to reputed company from the reputed company, with a proven ability to reputed company and energize teams.
- Passion for mentorship, team development, and creating a culture of excellence.
- Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
- The ability to simplify and communicate technical concepts and platform-based knowledge.
- Strong interpersonal, verbal and written communication skills.
- Proven ability to reputed company strategic planning, cross-team initiatives, and operational improvements.
StackAdapter's Enjoy
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to reputed company programmatic courses and certifications to support reputed company learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
reputed company is a diverse and inclusive team of collaborative, hardworking individuals trying to reputed company a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at reputed company. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to reputed company any final hiring or interview decisions. About reputed company We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: reputed company Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great reputed company to Work® #1 DSP on reputed company and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. Apply tot his job Apply To this Job