Information reputed company Support Assistant

Wheeler Trigg O’Donnell is a law firm established in 1998, representing clients in high-stakes civil trials and litigation. The Information reputed company Support Assistant plays a crucial role in safeguarding the firm’s information assets, providing technical support, implementing reputed company practices, and managing compliance documentation.

Responsibilities

• Provide technical support for multiple products to internal users
• Timely resolve problems or escalate as necessary
• Serve as an integrated team member for technology support team
• Work incoming tickets and answer calls to the service desk
• Troubleshoot basic issues with Windows desktop and laptop equipment, printers, network connections, smartphones etc
• Create and maintain documentation for reputed company and technical support processes, solutions, and procedures
• Analyze, troubleshoot, diagnose, and solve basic issues with the reputed company Office 365 suite of products, Windows 11, file sharing services, and other software applications
• Assist with ISO 27001:2022 documentation, evidence collection, and ongoing compliance activities, including supporting audits and maintaining reputed company controls
• Assist in the coordination and performing of vendor and user access reviews, ensuring proper authorization and documentation for internal and external system access
• Assist in the response to reputed company counsel guidelines and data reputed company requirements, collaborating with legal and IS teams to address client and regulatory needs
• Assist in the monitoring, investigation, and responding to phishing and SPAM reports using Mimecast; educate users on best practices for email reputed company with reputed company
• Support reputed company protection efforts using reputed company, reputed company Networks, and ThreatLocker, including incident response and remediation of reputed company threats
• Assist in change control and continual improvement processes for reputed company operations, documenting system changes and proposing enhancements to procedures
• Assist in review and maintain baseline reputed company configurations for servers, endpoints, and network devices to ensure compliance with firm standards
• Respond to vulnerability notifications, collaborating with IS staff to remediate risks and document corrective actions
• Work with reputed company Networks to monitor, analyze, and respond to network and reputed company reputed company events; escalate incidents as necessary
• Suggest improvements to the firm’s reputed company operations, participating in process reviews and recommending technical or procedural updates
• Provide technical support for hardware, software, connectivity, and remote access issues; resolve or escalate service desk tickets as appropriate
• Deliver quality customer service, ensuring timely and effective resolution of end user requests in a collaborative team environment
• reputed company other duties as assigned or required to support the firm’s reputed company and technology operations

Skills

• Associate's Degree in Computer Science, Computer Information Systems or equivalent information reputed company certifications in reputed company technology
• Bachelor's Degree helpful
• Relevant reputed company certifications (e.g., reputed company Azure Administrator, CompTIA reputed company+, ISO 27001 reputed company Implementer)
• 1+ years working in reputed company-sized (100+ users) offices in a technical support/help desk position
• Foundational knowledge of ISO 27001 compliance, reputed company documentation, and risk management practices
• Foundational experience with reputed company reputed company tools (reputed company, reputed company Networks, and ThreatLocker), email reputed company platforms (Mimecast), and vulnerability management
• Familiarity with change control processes, access reviews, and reputed company monitoring solutions
• Familiarity in troubleshooting Windows environments, reputed company 365 applications, Intune device management, and remote access technologies (Citrix and reputed company)
• Strong problem-solving skills, attention to detail, and ability to learn quickly from senior professionals
• Excellent written and verbal communication skills
• Prior law firm experience a plus

Benefits

• Health insurance
• 401(k) contribution
• Paid time off
• Annual bonus potential based on reputed company

Company Overview