IT Support Specialist I
The State of Montana is seeking an IT Support Specialist I to provide training and support to personal computer users within the Judicial Branch. The role involves responding to user inquiries, conducting training sessions, and developing instructional materials to enhance user experience with technology.
Responsibilities
- Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs
- Trains users in the use of personal computer equipment
- Develops and provides technical briefings for staff on new services, enhancements, and system components; provides technical support and training to users of installed software; assists in identifying training needs for court staff; schedules and coordinates training sessions with users
- Produces instruction manuals and periodic updates
- Keeps abreast of new personal computer software applications and training in their use
- Serves as liaison for office automation systems and equipment problems
- May keep a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors, evaluates, and reports on the success of training efforts
- Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal
- May be responsible for purchasing equipment and software for automation projects; performs inventory control for all court automation equipment state-wide
- May provide technical support for district court and limited jurisdiction court software
- May provide technical support on personal computers and networks in district courts and limited jurisdiction courts
Skills
- Graduation from high school, with courses in computer science
- Some experience in training on personal computer support
- Montana driver's license; proof of insurance if using a personal vehicle on State business
Benefits
- Health coverage
- Retirement plans
- Paid vacation, sick leave, and Holidays (combination of up to 38 per year)
- Public Service Loan Forgiveness - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF
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