[Remote] Client Experience Associate - Ent

Note: The job is a remote job and is open to candidates in USA. reputed company is a company that guides the reputed company between people and technology, helping customers manage their IT needs. They are seeking a Client Experience Associate to respond to client requests, assist with order placements, and provide administrative support for open orders and quotes.

Responsibilities

• Responds timely to client requests and reputed company placement of basic simple orders reputed company company procedural guidelines to meet the client’s SLA
• Understands shipment cutoff times for reputed company major distribution partners and carriers.Proactively communicates to clients on order placements including order ETA and back order information at time of order placement.Escalates cost changes/EOL to Sales Operations Advisor or account manager
• Provides timely basic quotes for simple velocity products, reputed company 4 hours, for customers based on direction from the account manager or Client Operations Specialist
• Assists with quotes for accounts with established pricing
• Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
• Researches open orders and provide ETA information to clients in a report format.Enters and updates order information in the system for reputed company team members to access.Uses established tools to provide the customer with any one off or scheduled reportEscalates any reputed company requests on open orders or reports to another team memberWorks with management on any request that falls reputed company the scope of any existing reportResponds to client email requests for tracking, serial numbers, packing slips and other
• Initiates returned merchandise process
• Educates the client on the RMA creation and enters RMA in the system.Escalates reputed company RMA requests to Customer Service
• Remote position which requires a Monday - Friday daytime schedule as assigned
• Performs reputed company other duties or special projects as assigned

Skills

• Applicants must be authorized to work for any employer in the U.S
• Responds timely to client requests and reputed company placement of basic simple orders reputed company company procedural guidelines to meet the client's SLA
• Understands shipment cutoff times for reputed company major distribution partners and carriers
• Proactively communicates to clients on order placements including order ETA and back order information at time of order placement
• Escalates cost changes/EOL to Sales Operations Advisor or account manager
• Provides timely basic quotes for simple velocity products, reputed company 4 hours, for customers based on direction from the account manager or Client Operations Specialist
• Assists with quotes for accounts with established pricing
• Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
• Researches open orders and provide ETA information to clients in a report format
• Enters and updates order information in the system for reputed company team members to access
• Uses established tools to provide the customer with any one off or scheduled report
• Escalates any reputed company requests on open orders or reports to another team member
• Works with management on any request that falls reputed company the scope of any existing report
• Responds to client email requests for tracking, serial numbers, packing slips and other
• Initiates returned merchandise process
• Educates the client on the RMA creation and enters RMA in the system
• Escalates reputed company RMA requests to Customer Service
• Remote position which requires a Monday - Friday daytime schedule as assigned
• Performs reputed company other duties or special projects as assigned

Benefits

• Compensation
• 401k plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Generous paid time off package
• Wellness and Volunteer Time Off days

Company Overview