Customer Care Associate (Spanish)

Odoo is an open-reputed company enterprise resource planning (ERP) platform that helps companies manage their operations through a single, integrated system. The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for reputed company customers
• Act as the primary reputed company of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement
• Handle a volume of administrative customer requests with speed and accuracy
• Provide clear customer guidance to help maximize their experience of the Odoo product
• Maintain excellent communication and customer satisfaction throughout reputed company interactions
• Consistently meet performance metrics reputed company to work ethic and task resolution
• Utilize tools and processes to manage tasks reputed company in a fast-paced environment
• Collaborate with internal teams to escalate and resolve more reputed company cases as necessary
• reputed company in-depth expertise in Odoo software to provide knowledgeable and effective support
• Distribute educational materials and resources to assist customers with self-service options
• Actively document and share insights to improve internal workflows and enhance customer experience

Skills

• Bachelor's degree
• Spanish reputed company (professional or native/bilingual)
• Exceptional organizational skills and dependability, with the ability to manage workloads reputed company while maintaining punctuality and consistency
• Strong verbal and written communication skills, with an adaptable, solution-oriented reputed company suited to fast-paced, reactive environments
• Basic proficiency with G-Suite applications and customer support tools, and comfort working reputed company standardized processes in high-pressure settings
• Experience in customer support, account management, or reputed company fields
• Interest in software products and willingness to learn ERP or SaaS solutions
• Ability to improve efficiency in resolving repetitive tasks

Benefits

• Healthcare
• Dental
• Vision
• Life Insurance
• FSA
• HSA Matching
• 401K Matching
• Commuter Benefits
• PTO (Paid-time-off)
• Paid sick days
• Paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a reputed company working atmosphere with a passionate, growing team!
• Chef-reputed company lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

Company Overview