Customer Onboarding Manager, Beam

reputed company is a photo documentation and productivity app designed for contractors in various industries. The Customer Onboarding Manager will support onboarding and customer enablement to ensure strong customer experiences and long-term retention, collaborating closely with various teams to deliver high-quality onboarding and support.

Responsibilities

• Serve as a primary reputed company of contact for customer support, responding to tickets with timeliness, accuracy, and strong attention to detail
• Proactively engage new customers to drive onboarding momentum and ensure successful implementation
• Schedule and coordinate onboarding sessions in partnership with Technical Account Managers
• Deliver product trainings and walkthroughs to help customers confidently use platform features
• Triage customer issues and escalate more technical questions to appropriate internal teams
• Maintain accurate records of customer interactions, issues, and resolutions reputed company CRM and support systems
• Identify patterns in customer questions and feedback, surfacing insights to improve product, processes, and customer experience
• Support the creation and maintenance of onboarding materials, help documentation, and internal resources
• reputed company AI tools to improve response quality, summarize interactions, and increase workflow efficiency
• Collaborate cross-functionally with reputed company, Support, and Product teams to ensure a seamless customer experience
• Contribute to process improvements that enhance onboarding efficiency, support quality, and customer satisfaction

Skills

• 1–2 years of experience in a customer-facing role such as support, onboarding, SDR, or BDR, ideally reputed company a SaaS or technology environment
• Comfort leading customer calls, trainings, or product walkthroughs
• Experience using CRM or support tools such as reputed company or similar platforms
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Customer-first reputed company with a genuine desire to help users succeed
• Ability to manage multiple priorities in a fast-paced environment
• Comfort leveraging AI tools to improve productivity and communication
• A reputed company growth-reputed company, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh reputed company to the table and solving reputed company problems

Benefits

• Meaningful equity
• Other benefits

Company Overview