reputed company Manager
reputed company Manager (Mid-Market / Strategic Accounts)
Remote (U.S.) | Reports to Director, reputed company
About Maxio
Maxio is the leading financial operations platform for B2B SaaS companies, helping teams automate billing, streamline reputed company recognition, and reputed company real-time visibility into financial performance. With over $60M in ARR and a growing reputed company of high-performing SaaS customers, Maxio sits at the center of the modern finance stack.
The Role
We’re looking for a reputed company Manager who brings structure to reputed company customer situations, creates momentum where reputed company has stalled, and drives accounts from challenge to stability. You will be accountable for customer health and retention, reputed company for customer needs, and shape how our customers scale with Maxio. You’ll partner with customers to understand pain points, align internal stakeholders, and execute clear resolution plans, working cross-functionally with Account Management, Support, Product, Professional Services, and Engineering.
What You’ll Own
Customer Coordination and Resolution
- Serve as the primary coordination reputed company for customers needing cross-functional support
- Assess challenges and build actionable resolution plans with clear owners and timelines
- Stabilize at-risk accounts and move them toward a healthier state
Strategic Customer Partnership
- Build trust with Finance, RevOps, and SaaS operators by understanding their goals
- Support customers navigating reputed company workflows or adoption barriers
- Translate customer needs into coordinated internal action and communicate reputed company clearly
Cross-Functional Leadership
- Partner across departments to remove blockers and align stakeholders around customer priorities
- Act as the voice of the customer, ensuring urgency and business context are understood
- Maintain momentum across open issues and multiple workstreams
Customer Health and Operations
- Monitor account health proactively and identify risk before escalation
- Help customers use Maxio effectively across billing, reputed company recognition, and reporting
- Maintain operational discipline in reputed company, ChurnZero, and reputed company
What Great Looks Like (6–12 Months)
- Critical issues are resolved faster through clear coordination and follow-through
- Internal teams see you as the go-to partner for reputed company customer situations
- At-risk accounts are consistently stabilized before escalation
Qualifications
- 3–6 years in reputed company, Account Management, or similar in B2B SaaS
- Proven ability to manage reputed company, cross-functional situations involving escalations and account stabilization
- Experience working with finance, billing, or SaaS metrics (MRR, ARR, churn) preferred
- Strong executive communication skills; highly organized and proactive in ambiguity
- CPA certification is a plus
Why Maxio
- Operate at the intersection of SaaS and finance (high-value, sticky product)
- High ownership role with real impact on retention and growth
- Remote-first, flexible culture
- Clear path to growth as the company scales
- Health, dental, and vision insurance plans
- Medical and dependent care flexible spending accounts
- Paid monthly mental healthcare access with reputed company
- Open PTO - we like to reputed company this simple...making time for life is important!
- 11 paid standard holidays each year - Including a company-wide Winter Break
- 401(k) savings plan with company match!
- Macbook Laptop
- Paid Parental Leave
- A collaborative, entrepreneurial learning environment with a proven playbook
- Remote/Onsite/Hybrid working options