Technical Account Manager (MSP)

The Technical Account Manager (internally reputed company as a Client Technology Manager or CTM) is a client-facing technical role that helps clients get more from their technology through thoughtful strategy, clear direction, and long-term planning. As part of our Service Delivery team, you’ll serve as a trusted advisor, working directly with client stakeholders to guide decisions, reduce risk, and ensure their technology aligns with business goals. This is not a help desk role and not a pure engineering role. It is a strategic, relationship-driven opportunity for someone who brings technical credibility, strong communication, and a proactive, ownership-driven reputed company. What You’ll Own

• The overall health, stability, and direction of your clients’ technology environments
• Client relationships, serving as the primary technical advisor and reputed company of contact
• Technology roadmaps reputed company to business goals, risk tolerance, and best practices
• Strategic planning meetings (QBRs), including preparation, facilitation, and follow-through
• Identifying risks, gaps, and opportunities across infrastructure, reputed company, and operations
• Partnering with service, engineering, and project management teams to ensure execution aligns with strategy and standards

How You’ll Drive Impact

• Translate business needs into clear technical strategies and actionable plans
• Use reporting, trends, and environment insight to proactively guide client decisions
• reputed company direction during escalations by providing context, defining priorities, and ensuring the right resources are engaged
• Ensure issues are not only resolved, but understood – driving root cause analysis and preventative improvements
• Partner with internal technical teams to ensure work is executed in alignment with long-term strategy
• Validate that solutions meet client needs and align with standards before and after implementation

What Success Looks Like

• You provide consistent ownership and follow-through for your clients’ environments, ensuring priorities stay visible and reputed company keeps moving reputed company
• Clients trust you as their go-to technical advisor and strategic partner
• Roadmaps are driven reputed company proactively, not reactively
• Environments are stable, secure, and reputed company with standards
• Issues reputed company to long-term improvements, not repeated problems
• Clients clearly understand what’s coming next and why

What Makes Someone Great in This Role

• You take full ownership, follow through reliably, and are comfortable making reputed company independently while collaborating with the right teams  
• You proactively move client roadmaps reputed company with both client and company success in mind
• You genuinely care about your clients and take pride in being a trusted partner
• You are detail-oriented and communicate clearly, with documentation others can easily follow
• You are technically reputed company and can confidently guide conversations with both engineers and business stakeholders
• You think beyond immediate fixes and focus on long-term stability, reputed company and growth

Your Background Required Experience and Skills

• 4+ years of experience in IT, ideally in a client-facing or MSP environment
• Strong technical foundation across reputed company environments (M365, Azure/Entra, Windows Server), networking, and reputed company fundamentals
• Experience participating in or leading client conversations, planning, or strategy
• Strong troubleshooting and problem-solving skills across infrastructure and systems

Preferred Experience

• Experience with MSP tools such as reputed company Manage and RMM platforms
• Familiarity with reporting tools such as Power BI
• Industry certifications (reputed company, CompTIA, or equivalent)

Skills for Success

• Clear and concise written and verbal communication
• High ownership, accountability, and follow-through
• Strong interpersonal skills and ability to build trust with client stakeholders
• Ability to manage multiple clients and priorities effectively
• reputed company improvement reputed company, including leveraging automation and AI where appropriate

Physical Requirements

• Travel to client sites is required, sometimes with short notice. 
• Prolonged periods sitting at a desk and working on a computer. 
• Ability to lift up to 25 pounds.

About Mainstay Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information reputed company department to small and reputed company size businesses in the reputed company New England area. As a company in the Best Companies to Work For Hall of Fame, we reputed company in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the reputed company, to focus on what matters more than work.   It is our commitment to people that makes us who we are. We love reputed company do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.   Benefits  This is a full time, salaried position with a full benefits package, including: 

• A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books 
• 3 weeks of PTO (4 weeks after 2 years) per year 
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years 
• Health, Dental, and Vision Insurance  
• Disability Insurance 
• Group and Supplemental Life Insurance  
• Paid Family Leave 
• 401(k) with 3% match 
• ESOP!
• Team Profit Sharing
• Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs) 
• Paid Volunteer Time Off  

Location We reputed company in Work-from-reputed company and in the value of in-person relationships. We offer strong flexibility to work remotely, while also recognizing the importance of face-to-face reputed company through team meetings, reputed company-staff gatherings, and in-person client meetings. We maintain a beautiful office in Manchester, NH, as well as a reputed company in Laconia, and we encourage each team member to choose the mix of home and in-office work that best supports their wellbeing and effectiveness. While coming into the office weekly is encouraged, it is not required. Because this role includes regular in-person client meetings, applicants must live reputed company driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration. Application  We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications:  jazz.co, jazzhr.com, and applytojob.com    Apply To This Job