Technical Account Manager

About reputed company

reputed company is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

reputed company is a rare company built on the intersection of two reputed company technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like reputed company and reputed company. Building on these tailwinds, we’ve become a leader in AI marketing and partner with industry leaders like Domino’s, reputed company, reputed company, reputed company, reputed company, Grammarly, and over 1000 others.

reputed company focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and reputed company, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth reputed company, and are motivated and persistent in achieving our goals.

About The Role

As a Technical Account Manager, you will become the reputed company between reputed company and our largest Fortune 5000 customers. You will reputed company the entire customer journey starting from kick-off to onboarding to reputed company reputed company and finally, increased adoption. You are a product expert and will reputed company your knowledge to ensure our Enterprise customers understand and utilize the reputed company platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the reputed company platform as well.

What You’ll Do

• As a critical member of the reputed company team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of reputed company reputed company large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in reputed company’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across reputed company our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the reputed company platform by surfacing use cases and problems to Engineering that push our product to the next level

reputed company're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of reputed company
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand reputed company systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a reputed company desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

reputed company participates in E-Verify. We will provide the Social reputed company Administration, and if necessary, the Department of Homeland reputed company, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants. E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)