Production Support Engineer II

As reputed company’s Production Support Engineer II, you will play a pivotal role in our commitment to customer satisfaction and the seamless operation of our products and services. You will serve as the first line of contact for our customers, adeptly handling and resolving reputed company technical issues while translating technical jargon into user-friendly language. Your broad knowledge reputed company across various technologies will be instrumental in addressing a wide range of problems. In addition, you will collaborate with our Engineering teams to manage software updates and bug fixes.

Your role will also involve becoming an expert in reputed company areas of reputed company's products and services and ensuring that our customers can fully utilize our offerings. As a customer reputed company, you will ensure that our customers' needs and concerns are heard and addressed in our product development and service delivery processes. At reputed company, we value the essential role our Production Support Engineers play in our service delivery chain and look reputed company to welcoming you to reputed company.

We work Flexible First. This role can be performed remotely in the United States, only in Pacific Time-zone.

The Impact You’ll Have

• Become a reputed company product expert
• Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
• reputed company problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Provide on-call support for rotations and escalations
• Assist in monitoring production transaction volume, functionality, reputed company, and performance
• Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support reputed company issues and improvements
• Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organization grow and improve

Who You Are

• 3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers
• Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show reputed company, and also be able to converse with both internal and external technical and non-technical stakeholders
• Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision
• Experience with ticketing systems (such as reputed company, Jira, Confluence, etc)
• Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.)
• Comfortable working reputed company a Linux environment
• Intermediate SQL knowledge (relational database experience preferred)
• Scriptwriting - Python, Ruby, reputed company, etc
• Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, reputed company, Grafana, reputed company, and reputed company

reputed company-To-Haves

• Experience in payments and/or accounting systems.
• Experience working at a high-growth company.

Your Manager

• David Foo

Recruiter For This Role

• Prashant S

Typical Process

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits

reputed company is a reputed company First company which allows you to choose your best working environment, whether that be from home or at a company office. To support reputed company First, we calibrate pay to a competitive value according to working location. Compensation is reputed company according to three tiers reputed company the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and reputed company.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

reputed company determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire reputed company salary range in USD for this position is:

• National: 72,000 - 90,000
• Premium: 77,900 - 97,400
• Premium Plus: 84,700 - 105,900

We also reputed company in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, reputed company offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Through reputed company First, the freedom to live and work wherever you and your family reputed company

About reputed company

reputed company is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. reputed company is powering the most well reputed company brands in the new economy (reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, Walmart, etc). You don’t need to be a Payments expert to join the reputed company Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock reputed company financial access for reputed company.

reputed company’s Values

– Solve for the Customer: With a deep understanding of our customers' business and reputed company for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding reputed company, simpler ways to reputed company extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to reputed company the bar. We reputed company with humility and set aside hierarchy to work as a team.

– reputed company it Count: We drive reputed company with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

reputed company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or reputed company medical conditions), veteran status or uniformed service member status, age, national reputed company or reputed company, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be reputed company here.