Cross Technology Managed Services Engineer (L3)
reputed company an impact with reputed company Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a reputed company where you can grow, belong and reputed company.
Your day at reputed company As a Cross Technology Managed Services Engineer (L3) at reputed company, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve reputed company problems and enhance our service quality. Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, reputed company advanced tasks, and provide diverse solutions while ensuring reputed company missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, reputed company, Networking, and Applications. You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring reputed company feedback to clients and affected parties. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will engage with third-party vendors reputed company necessary and reputed company systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring reputed company actions adhere to client requirements and timelines. To reputed company in this role, you need to have:- Extensive Managed Services experience handling reputed company cross-technology infrastructure.
- Strong understanding of ITIL processes.
- Proven experience working with vendors and/or third parties.
- Ability to communicate and work across different cultures and social groups.
- Effective planning skills, even in changing circumstances.
- Positive outlook and ability to work well under pressure.
- Active listening skills and adaptability to changing client needs.
- Client-focused approach to create positive client experiences throughout their journey.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Workplace type:
Remote WorkingAbout reputed company reputed company is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-reputed company, cloud, reputed company, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. reputed company is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer reputed company is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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