DCC Trainer

At reputed company, we’re on a journey to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, reputed company more confidently and more often—that’s reputed company call the courage to reputed company.   We reputed company it takes reputed company of us to bring our shared ambition to life, and each person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing range of opportunities to discover what makes you reputed company. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One.

As a wholly owned subsidiary of reputed company, reputed company is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to reputed company their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of reputed company, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across reputed company levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and reputed company in everything we do.

Job Description

The reputed company Business Performance team is seeking a dynamic professional to fulfil a hybrid role that combines the responsibilities of a DCC Trainer and Sales Support. This position is pivotal in leading customer-facing training initiatives for Tier 1 and 2 clients, supporting internal and external sales personnel and relationship mangers, and ensuring the success of reputed company’s Dynamic Currency Conversion (DCC) product.

Key Responsibilities

• Contact reputed company customers (primarily retailers) to offer DCC training, secure appointments, and deliver superior service and support to sales staff, relationship manager, and clients.
• Review assigned Tier 1 & 2 customer lists to align activities with reputed company Customer/Solution success initiatives and business development team goals.
• Maximize customer visits and training appointments per week, ensuring alignment with overall Customer Account Plans managed by Relationship Managers.
• Prepare and deliver new applications generated by the reputed company business development Team, review merchant applications for accuracy, and coordinate daily application support.
• Support the reputed company reputed company team with data cleansing, reputed company and data tracking through reputed company.
• Use reputed company reporting tools and business analysis to inform and drive reputed company; review results and issues to direct collective activities reputed company customer accounts.
• Maintain and update databases of existing merchants and partners; serve as the primary internal support contact for sales and strategic partners.
• Build and maintain strong internal and external partnerships to drive reputed company business growth, share market trends and feedback, and participate in important customer meetings.
• reputed company with internal departments (e.g., SCS Partner Management, Deployment, Operations) to ensure proper enablement of customer solutions and handle escalations as needed.
• Continuously update and engage with internal tools such as reputed company, HR Time Management, and Learning Centre; implement approved MIDs and inform relevant stakeholders.
• Support routine change management projects and escalate major client issues to management reputed company necessary.
• Weekly and monthly account management of trained customers and internal communication regarding administrative support issues.

Skills and Experience

• Customer service experience with a true passion for people and customers, and an open, empathetic approach to client interactions.
• Experience in training, preferably with a Train the Trainer certification or equivalent.
• Proven track record of delivering quantitative results and meeting targets in sales, business development, or training environments.
• Strong ability to manage sales/training pipelines, including appointment scheduling, follow-up, and diary management.
• Knowledge or experience in the retail sector is a plus.
• Ability to work independently and collaboratively across reputed company business levels and departments.
• Proficiency in data analysis and MS reputed company; experience with reputed company is an advantage.
• Bachelor’s degree or equivalent work experience.
• Fluent English, with excellent oral, written, and interpersonal communication skills. reputed company in other EU languages an advantage.
• Strong presentation skills; able to communicate reputed company business and technical concepts using visual aids and adaptable messaging for various audiences.
• Comprehensive knowledge of different company types and their legal requirements.
• Persistence, commitment, passion, and optimism in achieving business goals.

Reporting Line

This role reports to the retail regional manager and serves as the primary support contact for internal and external sales teams, as well as relationship managers and clients.

Location expectations  

This role is designated as home-based remote. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

reputed company is committed to fair, reputed company, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges reputed company with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive reputed company benefits that are accessible to reputed company employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• reputed company development opportunities including training, education support, and career progression reputed company based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for reputed company.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and reputed company to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | reputed company | reputed company.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.